bank of america call center hours

Our focus is always to deliver the same service excellence to every customer and our vision is to be the bank of choice in the communities we serve. Crocodile Tears for Labor Reform, from the Los Angeles Times, A7698. WILSON, DONALD R., article, America's Call to Honor, A6885. Bank with a team that supports your financial wellness. Discover our products and services, convenient ATMs, digital banking and more, from TCF Bank.

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Bank of America ATM Customer Service

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Will my chip ATM/debit card work at all ATMs? , open

Yes, your card will work at both a chip-enabled ATM and at ATMs where only magnetic stripe transactions are accepted.

  1. Insert your card face-up in the ATM to begin your transaction.
  2. Follow the on-screen instructions (chip-enabled ATMs will hold your card during the transaction).
  3. Take your card when prompted.
Can I have ATM receipts sent to my email address? , open

Yes, ATM email receipts can be requested during eligible ATM transactions if you have at least 1 email address associated with your Bank of America profile and you're conducting your transaction using your Bank of America consumer debit or ATM card.

If your ATM transaction is eligible for an email receipt, your options will include Email Only, Print Only, Print & Email or No Receipt. In order to receive an Email Only or Print & Email receipt type, you'll be required to choose an email address during your ATM transaction for receipt delivery.

After you've selected an email address to use for an ATM email receipt, that selected address will display on the Receipt Options screen during future transactions. You'll always be able to choose another email address during your ATM transactions by selecting Use Another Email. For each eligible transaction, only 1 email address can be selected to receive an email receipt.

What are the advantages of using the ATM to make deposits? , open
  • The ATM saves you time by avoiding long teller lines
  • The ATM is available for customer transactions 24 hours a day, 7 days a week, 365 days a year
  • No envelopes or deposit slips are needed
  • Cash deposits made by 8 p.m. receive immediate credit
  • Check deposits made by 8 p.m. on a business day post the same day (exceptions apply; see your account agreement for details)
  • Check images (if requested) and cash summaries are printed on the receipt

View all ATM FAQs »




Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company, NMLS ID 3015. Ally Bank, the company's direct banking subsidiary, offers an array of deposit, personal lending and mortgage products and services. Ally Bank is a Member FDIC and Equal Housing Lender  , NMLS ID 181005. Credit products and any applicable Mortgage credit and collateral are subject to approval and additional terms and conditions apply. Programs, rates and terms and conditions are subject to change at any time without notice.

Ally Servicing LLC, NMLS ID 212403 is a subsidiary of Ally Financial Inc.

Securities products and services are offered through Ally Invest Securities LLC, member  FINRA and  SIPCView Security Disclosures

Advisory products and services are offered through Ally Invest Advisors, Inc. an SEC registered investment advisor.  View all Advisory disclosures

Foreign exchange (Forex) products and services are offered to self-directed investors through Ally Invest Forex LLC.  NFA Member (ID #0408077), who acts as an introducing broker to GAIN Capital Group, LLC ("GAIN Capital"), a registered FCM/RFED and NFA Member (ID #0339826). Forex accounts are held and maintained at GAIN Capital. Forex accounts are NOT PROTECTED by the SIPC.  View all Forex disclosures

Forex, options and other leveraged products involve significant risk of loss and may not be suitable for all investors. Products that are traded on margin carry a risk that you may lose more than your initial deposit

Products offered by Ally Invest Advisors, Ally Invest Securities, and Ally Invest Forex are NOT FDIC INSURED, NOT BANK GUARANTEED, and MAY LOSE VALUE.

App Store is a service mark of Apple Inc. Google Play is a trademark of Google Inc. 

Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Ally and Do It Right are registered service marks of Ally Financial Inc.

From NerdWallet. © 2017-2021 and TM, NerdWallet, Inc. All rights reserved. 

From Kiplinger's Personal Finance. © 2021 The Kiplinger Washington Editors. All rights reserved. Used under license.

From MONEY. © 2020 Ad Practitioners, LLC. All rights reserved. Used under license.


Bank of America to boost minimum wage to $25 an hour for its employees by 2025

Bank of America announced Tuesday it will raise the minimum hourly wage for its employees to $25 by 2025.

The banking giant based in Charlotte, North Carolina, is the latest U.S. corporation to increase the minimum wage paid to its workers as the country rebounds from the COVID-19 pandemic that caused massive layoffs last year.

The Biden administration is pushing for a national $15-an-hour minimum wage, and McDonald's, Walmart, Starbucks and Amazon also announced that they will increase hourly pay.

Governors in at least 10 states have said they will no longer accept the federal government's enhanced unemployment program that includes $300 for weekly benefits. Many of those states' Republican leaders contend the extra federal cash has incentivized low-wage workers to make more money not working as  some employers say they are having difficulty finding labor.

COVID-19 relief: Why are so many states ending enhanced unemployment?

Mask wars: Stores update COVID-19 policies for vaccinated customers

Bank of America raised its U.S. minimum wage in March 2020 to $20 per hour, and the company said it will require all of its U.S. vendors to pay their employees whose work is dedicated to the bank at least $15 an hour.

Sheri Bronstein, Bank of America's chief human resources officer, said the company wants to provide "strong pay and competitive benefits" to help employees' families and to attract and retain the best talent.

“A core tenet of responsible growth is our commitment to being a great place to work, which means investing in the people who serve our clients,” Bronstein said.

In April, the bank posted a first-quarter profit of $8.1 billion, which far exceeded Wall Street estimates. 

The bank increased its hourly minimum wage from $15 to $17 an hour in 2019.

At $25 a hour, a full-time employee working 40 hours a week would earn $52,000 annually. That's a 25% increase from the company's current minimum wage, which translates to $41,600 a year in pay.

Bank of America, like many banks, has cut its operating hours for customers; some branches close at 4 p.m. weekdays. 

The bank has approximately 66 million consumer and small-business clients and 4,300 retail financial centers. 

Bank of America's minimum wage is nearly three times higher than the federal minimum wage of $7.25 an hour. 

A government report in February by the nonpartisan Congressional Budget Office concluded that boosting the minimum wage to $15 per hour would raise income for millions of Americans and lift 900,000 people out of poverty.

By 2025, when the federal hourly rate would hit $15 under a proposal before Congress, about 1.4 million fewer Americans would be working, the report said. That is because higher wages would increase the cost of producing goods and services, and in response, many employers would reduce their workforce or hire fewer employees, the report said.

Have a tip on business or investigative stories? Reach the reporter at [email protected] or 602-509-3613 or on Twitter @CraigHarrisUSAT 

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Bonus Offer

Offer is valid on new accounts only. To qualify, company must spend $3,000 within the first three months of account opening to receive the bonus. 10,000 bonus points will be credited within 60 days of qualification under the description: Commercial Spend Bonus.

Earning Points

Base Rewards Tier: Earns (i) one (1) point for each dollar you spend for net retail purchases (gross retail purchases less any returns or credits), (ii) three (3) points for each dollar you spend for net retail purchases in the follow rewards category: gas stations (2 additional points on top of the 1 point per dollar earned on net retail purchases), (iii) two (2) points for each dollar you spend for net retail purchases in the following rewards categories: restaurants and travel (airlines, auto rental, and lodging) (1 additional point on top of the 1 point per dollar earned on net retail purchases).

Rewards Categories: Merchants who accept Visa credit cards are assigned a merchant code, which is determined by the merchant or its processor in accordance with Visa procedures based on the kinds of products and services they primarily sell. We group similar merchant codes into categories for purposes of making reward offers to you. We make every effort to include all relevant merchant codes in our rewards categories. However, even though a merchant or some of the items that it sells may appear to fit within a rewards category, the merchant may not have a merchant code in that category. When this occurs, purchases with that merchant won't qualify for rewards offers on purchases in that category.

Businesses may earn up to 10,000 points per calendar month, excluding bonus points. Points earned are available for redemption for a 3 year term. Points expiring during the year will be cleared from the Program Account on the last day of the month in which they expire.

Rewards Redemption

Businesses in the Base Rewards Tier may redeem points for (i) cash back to a First Citizens checking or savings account or credit card statement credits, (ii) credit towards a First Citizens personal loan or mortgage principal, (iii) Pay Me Back statement credits, (iv) travel rewards, including airline tickets, hotel, car rentals, cruises and tours, (v) retail gift cards and certificates and (vi) merchandise and (vii) donations.

These Terms are only a summary. Other restrictions and requirements apply. The full First Citizens Rewards® Program Rules will be provided upon enrollment and are accessible via the program website at at log in.

Program Rules are subject to change or cancellation without notice.


Bank of America Credit Card Customer Service

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How can I check my credit card account balance? , open

The easiest way to check your credit card balance is to sign in to Online Banking. In addition to checking your balance, Online Banking also allows you to:

  • Get a summary of your current account status, including balance, available credit and information on when your next payment is due
  • Request up to 12 months of detailed transaction information
  • Download transactions for use with financial management software
  • Make a payment online
  • Contact customer service
How can I spend or redeem my rewards points? , open

You can redeem your credit card rewards on your mobile device, on our website or by phone.

On your mobile device
Sign in to the Mobile Banking app and tap the View My Rewards link to view/redeem available rewards balance.

You can also tap the Erica icon and say, "I want to redeem credit card rewards" and follow the instructions (if you prefer, you can also type your message to Erica).

Get the app

Want us to walk you through it?
Show me how to redeem my rewards in Mobile Banking

On our website
To check your rewards points balance and cash in or redeem your rewards points online, sign in to Online Banking and select your credit card then select the Rewards tab.

Not an Online Banking customer? Enroll in Online Banking today

By phone
To redeem your rewards points by phone, call 800.434.8313 and select option 2 (Mon-Fri 9 a.m.-9 p.m. ET).

How can I learn about fees? , open

To learn more about fees associated with your credit card account, sign in to Online Banking and select the link to your card account, then select the Information & Services tab where you'll find a section entitled Fee information. You can also review our FAQs about fees or the credit card agreement you received when you opened your account.

How do I submit a credit card dispute? , open

Before initiating a claim, consider calling the merchant first, as they may resolve your claim faster (we may also require information from the merchant to process a claim, so contacting them directly may save you time). Additionally, please note that only posted transactions can be disputed (pending charges are temporary and may change), so if you have any immediate concerns about a pending charge, you may want to contact the merchant. You can typically find the merchant's contact information on your receipt or billing statement.

Online Banking customers can submit most credit card disputes directly from the transaction detail found in the Activity tab on your credit card account page, or from the Dispute a transaction link on the Information & Services tab.

To access the credit card dispute process, sign in to Online Banking.

Not an Online Banking customer? Enroll in Online Banking today

Want us to walk you through it?
Show me how to dispute a transaction in Online Banking
Show me how to dispute a transaction in Mobile Banking

Timely notification is important. Most transactions must be disputed within 60 days of the date of your statement on which the error appeared. If you did not provide your account information to the merchant in question and suspect that your information was stolen, please contact us immediately.

View all credit card FAQs »

To help protect your info, please be on the alert for emails that look suspicious. Here are some signs that an email may be fraudulent:

Unusual content, including poor spelling and grammar or words spelled in UK-style English

...our fraud programme detected unusual activity on your Bank of America account.

Urgent call to action

If you do not respond to the link above immediately...


Bank of America near me

Do you want to find the closest Bank of America near you? You are in the right place! Here there is a map with all the locations of branches and ATMs of the Bank of America.

Bank of America branch near me

There are branches of the bank all over America, one way to find the nearest branch is to check out the official locator at, using the official locator you can view the hours of operation and the phone number of the branch nearby.

Bank of America locations near me

All of the locations of the bank of America can be found using the map below or using the website and by entering your address, zip code or landmark in the search field.

Bank of America ATM near me

Need to locate ATM nearby right now? You can see all of the ATMs and the financial centers of this bank at, they have 24-hour ATMs as well as Drive-up ATMs.

You can also download the bank ATM locator app to your mobile device or PC, the app is available for IPhone, IPad, Android and Windows 10.

About Bank of America

The Bank of America corporation is the largest bank in the United States of America, provides all of the necessary banking services and even to open a checking account online. Below you can view more important details about the business, including the contact info for customer support and their business hours.

  • Customer service: The phone number for the customer support department is +1 315-724-4022
  • Hours of operation: The opening hours are changing in different locations, check out the branch near you for up-to-date information.

Additional information

The main topic of this page is BofA near me, however, you can visit the home page of this site to find other banks near you at


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