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Anna sähköpostiosoite tai puhelinnumero, jolla kirjaudut Googleen.
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Your mobile phone account could be hijacked by an identity thief

A few weeks ago an unknown person walked into a mobile phone store, claimed to be me, asked to upgrade my mobile phones, and walked out with two brand new iPhones assigned to my telephone numbers. My phones immediately stopped receiving calls, and I was left with a large bill and the anxiety and fear of financial injury that spring from identity theft. This post describes my experiences as a victim of ID theft, explains the growing problem of phone account hijacking, and suggests ways consumers and mobile phone carriers can help combat these scams.

My Experiences as a Victim of ID Theft

One evening my mobile phone stopped working mid call. After discovering that another phone on my account also had no signal, I called my mobile carrier on a landline phone. The customer service representative explained that my account had been updated to include new iPhones, and in the process the SIM cards in my Android phones had been deactivated. She assumed it was a mistake, and told me to take my phones to one of my mobile carrier’s retail stores.

The store replaced my SIM cards and got my phones working again. A store employee explained that a thief claiming to be me had gone into a phone store and “upgraded” my two phones to the most expensive iPhone models available and transferred my phone numbers to the new iPhones.

I called my mobile carrier’s fraud department and reported what happened. The representative agreed to remove the charges, but blamed the theft on me. When I asked how the store authenticated the thief, he told me that employees of stores owned by the mobile carrier would have asked for the account holder’s photo ID and the last four digits of their social security number, but if the theft occurred at another retailer, that might not have happened.

I logged in to my online account, changed the password, and added an extra security PIN recommended by the fraud department. I then logged on to the Federal Trade Commission’s dr-cohen.us website to report the theft and learn how to protect myself. dr-cohen.us is a one-stop resource for identity theft victims. It includes step-by-step instructions and sample letters to guide victims through the recovery process. Following the dr-cohen.us checklist, I placed a fraud alert and obtained a free credit report. I also prepared an identity theft complaint affidavit, which I later printed and took with me to my local police station when I filed a police report.

I called my mobile carrier back several times over the next few days to finish cleaning up this mess. One of my phones had ended up with the wrong phone number and the other one no longer had voice mail. A few days later I received an email about mobile phone insurance that the thief had apparently added to my account. After three trips to my carrier’s retail stores and many hours on the phone, my carrier eventually fixed all the problems and refunded the fraudulent charges.

I was interested in learning where the theft had occurred and how much of my personal information was in the hands of the thief. Section (e) of the Fair Credit Reporting Act requires that companies provide business records related to identity theft to victims within 30 days of receiving a written request. So, following the template provided by dr-cohen.us, I wrote a letter to my carrier requesting all records related to the fraudulent upgrades on my account. After about two months my carrier sent me the records. I learned that the thief had used a fake ID with my name and her photo. She had acquired the iPhones at a retail store in Ohio, hundreds of miles from where I live, and charged them to my account on an installment plan. It appears she did not actually make use of either phone, suggesting her intention was to sell them for a quick profit. As far as I’m aware the thief has not been caught and could be targeting others with this crime.

The Growing Problem of Phone Account Hijacking

Records of identity thefts reported to the FTC provide some insight into how often thieves hijack a mobile phone account or open a new mobile phone account in a victim’s name. In January , there were 1, incidents of these types of identity theft reported, representing % of all identity theft incidents reported to the FTC that month. By January , that number had increased to 2, such incidents, representing % of all identity thefts reported to the FTC that month.  Such thefts involved all four of the major mobile carriers.

Identity theft reports to the FTC likely represent only the tip of a much larger iceberg. According to data from the Identity Theft Supplement to the National Crime Victimization Survey conducted by the U.S. Department of Justice, less than 1% of identity theft victims reported the theft to the FTC.

Media reports on mobile phone account hijacking provide more evidence of this problem. A Forbes article reported that the government had seized over 5, phones from a Michigan operation that allegedly acquired them fraudulently from AT&T, Verizon, Best Buy, Radio Shack, and Apple stores and was shipping them overseas. The article reported that thieves used stolen identities to upgrade phones and add phone lines to existing accounts. In February more than 50 customers in the Denver area complained that Verizon had charged them for iPhone 6s, iPads, and new service plans they had not ordered. A North Carolina church received an AT&T bill for 17 iPhones purchased by an identity thief. In December , four suspects were charged with using fake identity documents to purchase iPhones at AT&T stores in Kansas. In April three people arrested in a traffic stop in New Jersey were found to have fake IDs with the names of identity theft victims that they had used to fraudulently acquire iPhones. In May a man was arrested in Oregon for trying to buy four iPhones at a Verizon store using a fake ID. The man had previously been arrested twice on similar charges.

The dr-cohen.us reports indicate that it is common for thieves to hijack a mobile phone account and also open other accounts in the victim’s name, days or weeks later. These are often mobile accounts with other carriers or credit cards for retail stores. In addition, some victims reported that identity thieves also changed the email addresses associated with their financial accounts.

Some victims did not have their mobile account hijacked, but instead received bills or calls from bill collectors about accounts with other carriers that identity thieves had opened with their names.

Most of the account hijackings likely occurred without the victims having provided information to fraudsters themselves. There are a number of reverse-lookup websites that will identify the carrier associated with any US phone number for free. Some will also identify the name of the subscriber and their city and state for free, and will sell the complete address for less than a dollar. There are also black market websites that sell dossiers that include social security numbers.

Other victims have also recounted falling for a phone scam in which the caller impersonated a representative from their mobile carrier. One victim reported that before their account was hijacked, a caller fraudulently claiming to be from their mobile carrier told them that their phone service would be down for 24 to 48 hours. Another victim reported that that a phony representative from their carrier’s fraud department called them and asked them to read back a code that had just been texted to their phone. When the victim complied, the fraudster was able to impersonate the victim and make unauthorized changes to their mobile account.

Perhaps most insidious, some thieves use their victim’s hijacked phone number to gain access to financial accounts that use two-factor authentication through text messages. This is known internationally as a “SIM swap” scam, or “SIM splitting.” The New York Division of Consumer Protection also warns about this scam on their website.

Thieves first purchase the victim’s bank account info or acquire it through a phishing attack. They may also look for publicly available information about the victim on social networks that can help them answer security questions. Then they impersonate the victim and call the victim’s mobile phone company to report that their phone has been damaged or stolen and convince the company to cancel the SIM card and activate a new SIM card with the victim’s phone number in the thieves’ phone. The thieves are then able to make bank account transfers, responding to phone calls and text messages directed to the victim’s phone number in order to complete the transactions. The victim’s phone stops working as soon as the SIM card is swapped. It usually takes them several hours or days to get their phone service restored, and longer to notice that their bank account has been emptied.

Industry experts I spoke with at a company that provides authentication services for mobile banking told me that SIM swap scams have become common in Europe and are increasing in the United States. In addition to obtaining information through phishing attacks, they told me that fraudsters often purchase victims’ information from black market sellers, or from rogue employees of financial institutions or mobile carriers. Unfortunately, there is little a consumer can do to prevent this.

What You Can Do

I asked all the major mobile carriers what consumers could do to protect themselves from a mobile account takeover. One of the most important steps you can take is to establish a password or PIN that is required before making changes to your mobile account. Each of the carriers offers this feature to their customers in a slightly different way.

AT&T offers a feature they refer to as “extra security.” Once activated, any interaction with AT&T, whether online, via phone, or in a retail store will require that you provide your passcode. You can use your AT&T online account or the myAT&T app on your mobile phone to turn on extra security. Note, that when you login online with your passcode, you may be presented with the option to not be asked for it again. Do not accept this option or you will disable extra security.

Sprint asks customers to set a PIN and security questions when they establish service with Sprint, so no additional steps are needed to use this feature.

T-Mobile allows their customers to establish a customer care password on their accounts. Once established, customers are required to provide this password when contacting T-Mobile by phone. To establish such a password, customers can call T-Mobile customer service or visit a T-Mobile retail store.

Verizon allows their customers to set an account PIN. Customers can do this by editing their profile in their online account, calling customer service, or visiting a Verizon retail store. This PIN provides additional security for telephone transactions and certain other transactions.

Using this extra password or PIN is a good idea and should help reduce your risk of mobile account takeovers. However, it does not offer complete protection, so make sure you remain alert for phishing attacks, protect your financial account information, and examine your mobile phone and credit card bills carefully every month for signs of fraud. If your phone stops receiving a signal and says “emergency calls only” or “no network,” even after you restart your phone, contact your mobile carrier to see whether your account has been hijacked.

What Mobile Carriers Should Do

The mobile carriers are in a better position than their customers to prevent identity theft through mobile account hijacking and fraudulent new accounts. In fact, many of them are obligated to comply with the Red Flags Rule, which, among other things, requires them to have a written identity theft prevention program.

Carriers should adopt a multi-level approach to authenticating both existing and new customers and require their own employees as well as third-party retailers to use it for all transactions.

Having a mobile phone account hijacked can waste hours of a victim’s time and cause them to miss important calls and messages. However, this crime is particularly problematic due to the growing use of text messages to mobile phones as part of authentication schemes for financial services and other accounts. The security of two-factor authentication schemes that use phones as one of the factors relies on the assumption that someone who steals your password has not also stolen your phone number. Thus, mobile carriers and third-party retailers need to be vigilant in their authentication practices to avoid putting their customers at risk of major financial loss and having email, social network, and other accounts compromised.

The author’s views are his or her own, and do not necessarily represent the views of the Commission or any Commissioner.

Источник: dr-cohen.us

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    Tämä auttaa osoittamaan, että tili on todella sinun.

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    Se voi olla Gmail-osoitteesi, Google Workspace ‑sähköpostiosoitteesi, palauttamisen puhelinnumerosi tai jokin muu tiliisi yhdistetty sähköpostiosoite tai puhelinnumero.
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    Contact Us second harvest food bank lafayette la case status web page gives you the capital one credit card online login information you would get by speaking to a representative, and it’s available 24 hours a day, 7 days a week, from a cell phone, tablet, or computer.

    If you need to talk to a representative for another reason and you’re in the United States or a U.S. territory, call the USCIS Contact Center.

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    The National Benefits Center (NBC) processes cases with receipt numbers starting with MSC and NBC*, but it is not a USCIS Service Center. The service centers and the NBC do not provide in-person assistance with questions about your case.

    If you contacted the USCIS Contact Center about a case at one of the USCIS Service Centers or the NBC and they sent a service request to the center processing your case, you should receive a response within 30 days (15 days for expedited requests). If you do not receive a response within this timeframe, or if you believe the response you received was incorrect, you may contact the USCIS Contact Center to have your inquiry elevated.

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    We typically invite the public to submit comments regarding Policy Manual publications within 10 business days of publication. You can also submit questions or comments at any time on any Policy Manual topic by emailing [email protected] or by clicking the “Feedback” button that appears at the top of every Policy Manual page. Comments received in these ways are not considered public comments for purposes of notice-and-comment rulemaking.

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    Federal agencies that propose new regulations or forms, or changes to existing regulations or forms, generally publish notices in the Federal Register and provide a specific period of time to receive public comments. You may submit comments at dr-cohen.us, following the instructions in the Federal Register publication about the specific rule, form or other information collection.

    Other Feedback

    To provide feedback on any of our engagements, areas of concern, or requests for additional information, visit our Feedback Opportunities page.

    If our online tools do not provide the help you need, please call the USCIS Contact Center to request an appointment. 

    Immigration Fraud and Abuse

    Visit our Report Fraud webpage to report:

    USCIS Employee Misconduct

    Visit our website to report employee violations, misconduct, or abuses.

    General Feedback

    Visit the Feedback Opportunities page to share your ideas and comments with USCIS. If you would like to notify us of a systemic operational issue, such as a pattern of potentially incorrect notices, you may contact us at [email protected]

    Website Errors and Feedback

    If you would like to provide feedback on this dr-cohen.us website, you may email us at [email protected] Para español, envíe un mensaje de correo electrónico a [email protected]

    Do not send information about specific cases to this address. We only accept website-related comments.

    Although we will read every email message within two business days, we are not able to respond to each message we receive.

    Источник: dr-cohen.us

    How to contact Google support for help with any Google-related issue

    • If you're looking to contact Google for help with a Google-related issue, there are a few routes you can take. 
    • Google has a customer service number you can call, though it will largely lead you through automated menus and direct you to online resources.
    • There is a robust archive of online support through Google Support tutorials and Community help forums that can assist as you troubleshoot.
    • Visit Insider's Tech Reference library for more stories.

    Don't take this personally, but Google doesn't want to talk to you. Part of it is that they'd be absurdly busy if they ran an employee-reliant customer support call center, as hundreds of millions of people use some form of Google every day.

    The other thing is that Google values your security, and they don't want to put you at risk for a hack by dealing with things like password resets or account recoveries over the phone.

    So, how do you contact Google? Here are a few options. 

    How to contact Google by phone

    You can call Google customer support at . The number leads to an operator service called "the Googleplex" that is based at Google's headquarters in Mountain View, California.

    Calling the number will take you to an automated menu that will take you to a series of other menus. Most of the time, the end result of your call will be a recorded voice telling you which webpage to visit to try to resolve your issue. In some instances, you may be connected to a human customer service representative.

    The Googleplex service has its working hours listed as Monday to Friday from 8 am to 5 gmail 24 hour customer service phone number PST. If you call outside those hours, you'll simply be directed through menus by a recorded voice and won't be able to reach a human representative.

    Important: Don't call other "Google" help numbers that you find online; any numbers other than the one listed above are likely scams. A previous customer service number from Google,is no longer operational and now takes you to a recorded message that is an obvious scam, for instance.

    How to get help from Google Support online

    With most issues you encounter in the course of using Google, be it a problem with your Gmail, your Google Chrome browser, or Google Maps, other people have likely encountered and documented the same issues a dozen times over.

    Google staffers write tutorials on dealing with common issues, and there are also user forums addressing myriad problems. Here's how to find the former. 

    1. Log into your Google account, then go gmail 24 hour customer service phone number dr-cohen.us

    2. You will see a search bar into which you can type your issue above nine icons displayed in the middle of the screen.

    3. If you have a problem with one of these specific products, like Google Chrome or YouTube, click the icon. If not, briefly describe your issue in gmail 24 hour customer service phone number search bar. (And note that you can click the little blue arrow under the nine icons to see dozens of other more specific icons.)

    Screen Shot 03 14 at PM
    Steven John/Business Insider

    4. The page following each icon will list out many of the more common issues users experience, so look for your problem there.  

    How to use Google Community help forums

    If you can't find the help you need from Google's posted content, consider sifting through or asking its forums.

    1. On the dr-cohen.us page, select the icon of the Google product or service at issue and click it. 

    2. On the next page, near the top left of the screen, click the word Community.

    communitgy
    Steven John/Business Insider

    2. Gmail 24 hour customer service phone number will be multiple categories with many answered questions displayed on the Community page; browse through for answers, or type a question into the search bar auto filled with Describe your wells fargo custom design debit card in the center of the page.

    3. In the box at the bottom of the Featured posts section on the Community page, you can click the blue words Ask now to pose a question to the community.

    Google contact page
    Insider
    Источник: dr-cohen.us

    Premium support features

    Customer care offerings

    Improve your Google Workspace experience with a support offering from the customer care portfolio.

    See support plans

    Google Workspace troubleshooting

    Google Workspace included resources

    Google Workspace admin support

    Case and phone support is available to Google Workspace administrators. Sign In as an admin for help and to manage users. Also, connect teams mobile app the Google Workspace administrator help community.

    General Google support

    If you’re not a Google Workspace admin, find answers to product issues, billing and more at Google Help.

    Customer care offerings

    Learn about the response times and services provided with customer care paid offerings.

    • Enhanced supportkeyboard_arrow_down

      Accelerated response times

      Intelligent case routing with improved response times.

      Google Workspace and GCP

      Advanced product knowledge

      Technical support experts with advanced product knowledge and analysis tools to provide you with an improved support experience.

      Third-party technology support

      Commercially reasonable assistance with the setup, configuration and technical support of third-party applications.

    • Premium Supportkeyboard_arrow_down

      15 minute response time for P1 cases

      Aggressive target response time to minimise business disruption.

      Google Workspace only

      Customer aware guidance

      Designated technical advisors with architectural context of your environment to effectively resolve issues.

      Proactive Support Services

      Quarterly operational reviews to improve your support experience and identify key metrics or projects requiring heightened support needs.

    Tailor services to your needs

    Whether you’re looking to decrease response times or add third-party technology support, Cloud Customer Care provides multiple offerings to fit your needs.

    Choose the best customer care offering for your business

    You can use standard support which is included in your Google Workspace licence or upgrade to enhanced or Premium Support for faster response times and more services.

    More efficiency

    The technical support experts in enhanced and Premium Support have advanced product knowledge and improved analysis tools, bringing more efficiency to your support experience.

    Google Workspace and GCP Premium Support customers have access to these features and services.

    P1 enterprise-level response times

    Receive min SLOs (service-level objectives) for P1 cases to accelerate issue resolution for business critical needs.

    Technical Account Management

    Work with a designated Technical Account Manager (TAM) to help with operational rigour, platform health and architecture stability.

    Experts with advanced product knowledge

    Engage with technical experts with advanced product knowledge to resolve issues.

    Training

    Access to hundreds of Google Workspace training labs in the Qwiklabs learning platform.

    Operational health reviews

    Quarterly reviews with trusted advisors to manage your customer support experience and identify key operational metrics for continuous improvement.

    Familiarity with your business

    Work with a team that is familiar with your applications and systems through Google customer aware support.

    Third-party technology support

    Assistance with the setup, configuration and technical support of third-party applications.

    New product previews

    Access Google Cloud’s solutions up to 20+ months in advance and test upcoming features.

    Choose the offering that better addresses your business needs.

    Show featuresHide features

    • One hour response time for P1 cases
    • 24/7 for P1 and P2 cases
    • Case and phone support
    • Technical experts with advanced product knowledge
    • Third-party technology support

    Standard support

    Standard support is included with a Google Workspace subscription.

    Show featuresHide features

    • Four hour SLO for P1 support cases
    • 24/7 for P1 cases
    • Case and phone support

    Show featuresHide features

    • minute response time for P1 cases
    • 24/7 for P1, P2 and P3 cases
    • Case and phone support
    • Technical experts with advanced product knowledge
    • Third-party technology support
    • Technical Account Manager
    • Customer aware support
    • Operational health reviews
    • Intelligent systems
    • Training
    • New products previews

    Value added services

    Expand your Premium Support offering with value added services available for purchase.

    Assured support for Google Workspace

    Accelerate your information governance journey with assured support; a simple way for organisations with tight governance requirements to control who and where their support comes from. Simple set-up and stringent controls deliver all the benefits of Premium Support wrapped in an additional layer of governance. Now available for the US region, the assured support value added service keeps the same benefits of Premium Support, with the added benefit that support is provided by US persons in US locations.

    Google Workspace troubleshooting

    Get troubleshooting help for common issues or visit the Google Workspace admin Help Centre.

    Google Workspace support languages, contact and hours of operations.

    Looking for customised solutions? Learn about our consulting services.

    Enhanced support

    Faster response times, with 24/7 access to priority support

    Contact sales

    Get started with premium support

    Business-critical responses with technical account management.

    Contact sales

    Read the Google Workspace Technical Support Services Guidelines here.

    Источник: dr-cohen.us

    Gmail Gmail 24 hour customer service phone number Care

    There is No customer care number for gmail account recovery

    There is few steps we will help you to recognize your account

    If you Forgot your password

    • Step 1

      Enter your gmail ID

    • Step 2

      Click on Try another way

    • Step 3

      Gmail will send a verification code to your registered mobile .Gmail will also show you, your last 3 digit of your phone

    • Step 4

      Enter code but if www walmart money card customer service dont have phone number then click on I don't have my phone.
    • Step 5

      Dont worry if you dont have mobile phone. Now enter your mobile number
    • Step 6

      Gmail will ask you security question .

      Example: Gmail will ask you What is married at first sight still together name of your best friend from childhood? Try to recognize
    • Step 7

      Now Click on Try another way .Gmail will now ask you when you create your account. Enter month and year

    • Step 8

      Now If you dont know your mobile number as we suggest you in Step 5 then Click try another way

      Gmail will send verification code to your alternate Email .

      Gmail will also show yougmail 24 hour customer service phone number first three word and last domain name of your account

      Example
      If your alter mail is abcd [at] yahoo [dot] com. It will show you abcd••••••@dr-cohen.us

    • Step 9

      Enter your code. In case if you still confuse with alternate Email then click again Try Another Way

    • Step 10

      Gmail will ask you when you create your account. Enter month and year

    • Step 11

      Gmail will shows you Google couldn't what is a trust company this account belongs to you.

    Источник: dr-cohen.us
    A man sitting at a computer looking at the computer screen.

    Find the best way to get help and connect with USPS®. Fill out a short form or get tips to fix some of the most common issues right from your computer.

    If you still need more help, see the contact information for technical support, Postal Store orders, and more.

    A man sitting at a computer looking at the computer screen.

    Use our online form to answer a few questions about your issue. Please provide as much detail as you can.

    Find the nearest USPS location by city and state or ZIP Code. Get contact information, hours, and more.

    Postal facilities are closed on federal holidays. See a list of all upcoming USPS holidays and events.

    Expand All

    Connect with our customer service representatives to help resolve your issue and get back on track.

    Email: USPS® Customer Service
    Call: ASK-USPS® ()

    Hours of Operation
    Monday – Friday 8 AM – PM ET
    Saturday 8 AM – 6 PM ET

    Federal Relay Services – TTY Access for Deaf & Hard of Hearing
    Individuals who are deaf, hard of hearing, deaf-blind, or have speech impairments can communicate with USPS by using the Federal Relay’s TTY services. Connect with the Federal Relay using the following toll-free numbers:

    • – TTY/ASCII for persons with hearing and speech impairments
    • – for persons with hearing and speech impairments who wish to speak only in Spanish
    • – for hearing persons with speech impairments

    For more details and a full list of TTY services, go to Federal Relay TTY.

    The Technical Support team can help when a website application or form doesn't work properly. If you have trouble using one of the following, please give us a call.

    • Click-N-Ship®
    • File a Claim
    • PO Boxes
    • The Postal Store®
    • USPS accounts

    Hours of Operation
    Monday – Friday 8 AM – PM ET
    Saturday 8 AM – 6 White blood cell from cells at work ET

    Informed Delivery Support
    If you need help with your Informed Delivery service, please email Informed Delivery User Support.

    To see the most recent status of your gmail 24 hour customer service phone number, enter your tracking number in any search box on dr-cohen.us

    NOTE: The tracking information available to customer gmail 24 hour customer service phone number representatives is the same information you will see on USPS Tracking®. If 5th third bank customer service phone number like to speak with a representative about another issue with your package, please call us.

    Hours of Operation
    Monday – Friday 8 AM – PM ET
    Saturday 8 AM – 6 PM ET

    To get help with stamps or other USPS merchandise, please see the following resources:


    Call with questions about stamps or orders placed online through The Postal Store®.

    Hours of Operation
    Monday – Friday 8 AM – 8 PM ET
    Saturday 8 AM – 6 PM ET
    Closed Sundays and Postal Holidays


    Call to order free shipping boxes, gmail 24 hour customer service phone number, and postal forms, or to report a problem with your shipping supply order.

    Hours of Operation
    Monday – Friday 7 AM – 11 PM ET
    Saturday 7 AM – 6 PM ET

    Источник: dr-cohen.us

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