bank of america home mortgage customer service number

Do you need more information on any of the following products or services? Personal Checking and Savings Accounts; Online or Mobile Banking; Mortgage or Home. If you prefer to apply over the phone or in person at a Bank of America branch, those options exist, as well. Bank of America's Home Loan. Looking to contact Freedom Mortgage? Find access to our Customer Service department, ready to answer your questions. We take pride in providing home. bank of america home mortgage customer service number

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Are you eligible for an extra discount on your new rate? Call bank of america home mortgage customer service number 542-8002 to review your options. This is not a commitment to lend. bank of america home mortgage customer service number

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Why Should You Choose PHH Mortgage?

For over 30 years, PHH Mortgage has provided industry-leading mortgage services and helped countless homebuyers and homeowners find financing solutions to meet their needs. Our reputation is based on building and maintaining relationships that last long after you get the keys to your home or complete your refinance.

Whether you are looking to purchase a new home or refinance your current mortgage, PHH Mortgage offers a wide variety of loan options, including conventional, VA and FHA. Talk with one of our experienced loan officers today to get started.

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Results are based solely on the information you have provided; product may not be available for all terms entered. These calculations are provided for illustrative purposes only and do not reflect any closing costs or down payment. If mortgage insurance payment is listed, illustrative payment is based upon a conforming fixed loan for owner occupied, 1 unit dwelling for a borrower with a credit score greater than 760. This is not a credit decision or a commitment to lend. Please contact an experienced loan consultant at (800) 449-9536 for more accurate and detailed information. amazon prime student fee

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Bank of America Mortgage Review: Great for First-Time Home Buyers, and More

Top perks

Low down payment offerings

Bank of America Mortgage offers multiple loan options for borrowers with qualifying incomes who are low on cash.

  • The Affordable Loan Solution® program requires a 3% down payment on loans of up to $548,250, and there is no mortgage insurance requirement.
  • The Freddie Mac Home Possible® mortgage has the same low down payment requirement. However, this mortgage program requires mortgage insurance and more cash reserves.
  • Qualified applicants can choose a VA loan (a loan guaranteed by the Department of Veterans Affairs). VA loans have no minimum down payment requirement.

The first two loan types require a 5% down payment on loans of $548,250 to $822,375 in high-cost areas. For both of those programs, income limits and other conditions apply. There is no income limitation on VA loans, but other eligibility requirements apply.

Digital mortgage application

Many buyers want to handle financial matters from the comfort of home. Bank of America Mortgage delivers with a fully online application process.

Accepts non-traditional credit data

To tyra banks si more borrowers qualify, Bank of America Mortgage considers alternative credit data. That can mean rent, utility, cellphone payments, or even your checking account history. (Whether to share that credit data is up to you.)

High jpmorgan chase retiree login rankings

Bank of America Mortgage consistently ranks highly in independent studies:

  • Second in customer satisfaction in the J.D. Power 2020 U.S. Primary Mortgage Origination Satisfaction Study℠
  • Top 8 in customer satisfaction in the J.D. Power 2020 U.S. Primary Mortgage Servicer Satisfaction Study℠
  • A+ rating with the Better Business Bureau

Customer discounts

Some Bank of America customers qualify for a discount on the mortgage origination fee. To be eligible, you must sign up for the Preferred Rewards program. This program requires a three-month combined average daily balance of $20,000 or more in qualifying Bank of America banking accounts and/or Merrill investment accounts. The Preferred Rewards program is free to join, and the origination fee discounts are as follows:

  • $200 discount for Gold tier members (combined balance of at least $20,000)
  • $400 discount for Platinum tier members (combined balance of at least $50,000)
  • $600 discount for Platinum Honors tier members (combined balance of at least $100,000)

Preferred Rewards members can also get a mortgage interest rate discount of up to 0.375% on a home equity line of credit (HELOC).

Cash grants

Bank of America Mortgage offers closing credits up to $7,500 and down payment grants of up to $10,000 to qualified applicants. The programs can be combined for a total possible benefit of $17,500. Eligibility requirements include income caps, geographical restrictions, occupancy restrictions (primary residence only), and loan limits.

The Bank of America Down Payment Center is a comprehensive online resource. It helps borrowers identify other down payment and closing cost assistance programs that may be specific to the borrower's county or city. Bank of America Mortgage places no restriction on the combination of assistance programs it will allow. It's worth noting that most home buyer assistance programs are either for first-time home buyers, low to moderate income borrowers, or borrowers in designated areas. Many require home buyer education.

Affordable HELOC

Borrowers considering a cash-out refinance loan can also look at the Bank of America Mortgage home equity line of credit. This loan product comes with no application fee, no closing costs, no annual fee, and no fee to access cash. Bank of America makes HELOCs even more affordable with interest rate discounts. Those are available to customers who set up automatic payments and customers who make an initial withdrawal of at least $10,000. There is also no fee to convert a variable-rate HELOC to a fixed-rate loan.

Doctor loans

A doctor loan, or physician loan program, is for doctors, dentists, and other qualified medical professionals who have a high income but insufficient cash available to make a 20% down payment. Qualified borrowers can get a mortgage for up to $1 million with a 5% down payment. Medical residents and fellows with an employment contract can get a mortgage 90 days before they start their new job.


Contact Us

Customer Service Phone Numbers

Beginning June 19, 2021, when you call 1.800.FULTON.4 (1.800.385.8664), you will be guided to answer new authentication questions to access account balance and activity details. A security word will be part of this process. Learn how to set up a security word. 

Customer Care Center:

  • 1.800.FULTON.4 (1.800.385.8664) 
  • En Español: 1.800.FULTON.4 (1.800.385.8664) seleccione la opcíon 1 (select option )
  • 24-hour Automated Account Information is available 24/7, 365 days a year. Learn more about Telephone Banking (PDF). 
  • Call if you have questions regarding your debit card or need to report it lost or bank of america home mortgage customer service number Bank Customer Service Representatives are available:
    • Monday through Friday 7:00 am to 8:00 pm (EST)
    • Saturdays 8:00 am to 3:00 pm (EST)

Text Telephone(TTY): 855.221.6137

  • For customers with speech or hearing impairments, please contact us via the toll free line 

Credit Card: 1.866.794.2137

  • Call if you have questions about your credit card or need to report it lost or stolen 

Fulton financial advisors:  1.866.332.8393

  • Retirement Plan Participants:1.800.452.4190
  • Contact us with questions about our services

Fulton Mortgage Company:  1.800.220.9034

  • For questions, a no-obligation mortgage consultation, or to make an appointment with a Loan Officer 


Notice of error or Information Request:

  • If you require information regarding a Notice of Error of an Information Request associated with a residential mortgage or consumer home equity loan, please contact us in writing at Fulton Bank, P.O. Box 94, East Petersburg, PA 17520.

Report Fraud

To report fraud on your account or to dispute a transaction, please send a secure message using your online/mobile banking with as much information as possible.

If you do not have online banking, call our Direct Banking Center toll-free at 1.800.FULTON.4 (1.800.385.8664). Direct Banking Center representatives are available to assist you Monday through Friday 7am-8pm and Saturday 8am-3pm.


Bank of America Mortgage Review for 2021

Bank of America mortgage rates

Bank of America’s mortgage rates tend to be a little lower www citizens bank com average.

Current Bank of How does spot me work for chime account holders get especially good deals. If you’re a Preferred Rewards customer, you can expect to see $200-400 knocked off your mortgage origination fee, depending on your membership tier.

Average 30-year mortgage rates at major lenders

Bank of America
Wells Fargo
Quicken Loans
Average 30-Year Interest Rate, 2019
Monthly P&I Payment*
Median Loan Costs, 2019
Median Origination Charge, 2019

However, some of the rates advertised make assumptions. Most importantly, they may assume you’re going to buy “discount points” at closing.

Discount points let you pay more up front for a lower mortgage rate, and they’re very common.  But you need to compare apples with apples, so get proper quotes (“Loan Estimates”) from multiple lenders and see how Bank of America stacks up.

Average rate and fee data were sourced from public rate and fee records required by the Home Mortgage Disclosure Act (HMDA).

*Monthly principal and interest payment based on a $250,000 home price, with 20% down, at each company’s average 30-year interest rate for 2019. Your own rate and monthly payment will vary.

Verify your new rate (Nov 29th, 2021)

Bank of America mortgage refinance rates

Bank of America’s mortgage refinance rates are generally average or slightly lower compared to other big lenders. However, your own refinance rate will vary depending on your credit score, what refinance loan option you use, and your current loan balance.

If you’re considering a mortgage refinance with BofA, make sure you check rates from a couple other lenders, too, to find the best deal.

Bank of America mortgage review

Many borrowers will find much to like about Bank of America.

If you enjoy an online or mobile application, you can pretty much do it all with this lender’s website and Home Loan Navigator service.

If you prefer a face-to-face experience, Bank of America has a strong branch network.

Note that not all branches contain loan officers. Bank of America says only 1,800 of its 4,300 bank locations are “lending centers.” And neither type of center is evenly spread across the country — so you may live a very long way from your nearest one.

That said, Bank of America scores better than other “big banks” for customer satisfaction, including Citi, PNC, Chase, and Wells Bank of america home mortgage customer service number.

Yet it gets more serious complaints from customers than some of its peers do, according to the Consumer Financial Protection Bureau (CFBP). This suggests that Bank of America’s customer service could be a bit hit or miss.

Working with Bank of America

Bank of America’s home loan website is modern, welcoming, informative and easy to navigate. It’s as good as most and better than many.

Its online mortgage service, called Home Loan Navigator, lets you track your loan’s progress and electronically sign and upload documents in a secure environment.

You can even access this service through the lender’s mobile banking app, letting you keep tabs on your mortgage application no matter where you are. Not all lenders offer this convenience.

These resources allow an end-to-end digital experience for customers who want one. And there’s always a lending specialist on the end of a phone to offer expert advice.

Bank of America mortgage pre-approval

If you’re considering a mortgage from Bank of America, you’ll start by getting “pre-approved” for the loan.

A pre-approval shows you what kind of loan and interest rate you qualify for, as well as the amount you’re approved to borrow. Unlike pre-qualification, pre-approval requires the lender to actually verify your information through documents. 

To get a mortgage pre-approval from Bank of America, you’ll need to provide: 

  • Copies of pay stubs that show your most recent 30 days of income
  • Bank account numbers or two most recent bank statements
  • W-2 statements and signed tax returns from the past two years
  • Down payment amount and desired mortgage amount

The company will also perform a credit check to make sure you meet minimum credit score requirements for the type of mortgage you need. 

BofA says borrowers should receive their official pre-approval letter within 10 days como saber el estado de mi tarjeta visa submitting their application. 

Bank of America customer service reviews

Bank of America has an overall above-average reputation for customer service, according to J.D. Power’s 2020 customer satisfaction survey.

Mortgage-related complaints at major lenders

Mortgage Originations 2019
CFPB Complaints
Complaints per 1,000 Mortgages
2020 JD Power Rating
Bank of America
Wells Fargo 
Quicken Loans

Bank of America mortgage complaints 

In 2019, Bank of America received 245 official complaints from mortgage customers. To put that in perspective, Bank of America underwrote a total of 466,552 mortgage loans in 2019. So it received approximately one complaint for every 2,000 mortgage customers.

That’s a higher number of complaints than many other big-name mortgage lenders, but still fairly low overall. 

Mortgage loan products at Bank of America

Like most big banks, Bank of america home mortgage customer service number of America has a good portfolio of mortgage products from which you can choose:

  • Fixed-rate mortgages (FRMs) — As well as the standard 30-year fixed-rate mortgage, you can opt to borrow for 20 or 15 years
  • Adjustable-rate mortgages (ARMs) — Lets you fix your mortgage rate for the first five, seven, or ten years, after which it will float with the market
  • FHA loans — These loans backed by the Federal Housing Administration let you buy with a down payment as low as 3.5%, but they come with mortgage insurance payments every month
  • VA loans — Only active or former service members and their surviving spouses are eligible. Those that are can buy with $0 down and no mortgage insurance
  • Jumbo loans — When you want to borrow more than conforming mortgages allow (typically for loan amounts above $548,250)
  • Affordable Loan Solution mortgage — This proprietary mortgage lets you buy with just 3% down payment and no mortgage insurance. However, there are caps on income and loan limits to qualify

Bank of America’s in-house loan, the Affordable Loan Solution mortgage, could be a good option if you have a low-to-moderate income and minimal savings.

Getting a loan with such a low down payment and no mortgage insurance is rare, except for those eligible for VA loans.

Some borrowers can use the USDA loan program to buy with no down payment, but they’ll have to look elsewhere. Bank of America is not an authorized USDA lender.

Refinance loan options and home equity loans at BofA

Borrowers can refinance an existing mortgage using the mortgage products above, assuming they qualify. Lower-rate loans or loans with shorter terms can save money on interest.

Bank of America offers a home equity line of credit (HELOC) for homeowners who’d like to borrow against their home’s value. During its draw period, a HELOC works like a credit card backed by home equity. Interest rates will vary with the market.

Bank of America does not offer a fixed home equity loan.

Homeowners can also tap equity with a cash-out refinance loan from BofA. A cash-out refi replaces an existing mortgage with a larger loan. After paying off the existing loan, homeowners can use the additional funds for home improvement, debt consolidation, or any other purpose.

Check your refinance eligibility (Nov 29th, 2021)

Bank of America FAQ

Is Bank of America good for mortgages?

Bank of America is a good option for a mortgage or refinance. It may not stand out for customer service (though it scores “above-average” in JD Power’s 2020 customer survey), but it does have lower rates on average than many other big lenders.

Does Bank of America offer first-time home buyer loans?

Bank of America has special mortgage and grant programs to help first time home buyers. Its “Affordable Loan Solution” mortgage lets you buy with just 3% down and NO private mortgage insurance. That’s a perk that’s tough to find elsewhere. BofA also has two down payment assistance programs, offering up to $7,500 or $10,000 toward buyers’ down payment and/or closing costs. Available in select areas, these programs can be combined with a low-down-payment mortgage to make home buying even more affordable for first time buyers.

Does Bank of America pay closing costs?

Bank of America has one program to help home buyers with their closing costs. Called “America’s Home Grant,” it offers up to $7,500 toward any one-time closing costs. This is given as a grant that doesn’t require repayment. Speak with a Bank of America loan officer to find out whether you qualify for this assistance.

What are current mortgage rates at Bank of America?

In 2019, Bank of America had an average 30-year interest rate of just 4.05%, according to self-reported data. By comparison, competing banks like Wells Fargo and Chase had average rates of 4.22%. But every customer will meghan king edmonds first husband offered a unique rate depending on their credit score, down payment, purchase price, and other factors. So you’ll have to get a personalized quote from Bank of America to see if its rates are competitive for you.

What credit score does Bank of America require for a mortgage?

Bank of America requires a minimum credit score of 600 to qualify for a mortgage. That applies only to FHA loans. For a conventional loan from Bank of America, you’ll need a credit score of at least 620. And its VA loans require 660 or higher. In addition, most BofA mortgages require debt-to-income ratios below 43%.

Why is Bank of America selling my mortgage?

It’s common practice for lenders to sell the mortgages they originate. Bank of America, like most other lenders, does the front-end work of setting up mortgages with borrowers. Then it sells those bank of america home mortgage customer service number to investors on the “secondary mortgage market,” which brings in money to create new loans. The fact that Bank of America is selling your mortgage will not affect your loan terms or interest rate in any way. Changes can only be made to your mortgage if you refinance.

Is a pre-approval the same as a pre-qualification with Bank of America?

Bank of America’s website invites customers to prequalify for a mortgage, and doing this can help show your price range. But only a mortgage pre-approval will show sellers you’re able to make a serious offer for their home. Getting pre-approved means you’ve submitted documents proving your income and employment history.

Does Bank of America require mortgage insurance?

Conforming loans with less bank of america home loans wichita ks 20% down require private mortgage insurance (PMI) premiums until the borrower pays down the balance to 80% of the purchase price. FHA loans require upfront mortgage insurance fees and suntrust bank 1800 mortgage insurance premiums for the life of the loan unless the buyer puts 10% or more down. In that case, MIP payments stop after 11 years. Buyers should factor the cost of mortgage insurance — as well as property taxes and homeowners insurance premiums — into their monthly payments as they compare loans.  

Where can you get a mortgage with Bank of America?

Anyone in the 50 states can get a mortgage from Bank of America online or over the phone. And millions will be close enough to a branch to engage in person with the lender.

The coasts are generally well served, as are many Southern states. But plenty in the center and north of the country have few or no brick-and-mortar locations. So, as with all other lenders, your chances of having a face-to-face experience depend on bank of america home mortgage customer service number ZIP code.

Others bank of america home mortgage customer service number find this bank’s online resources more than adequate for making and tracking their home loan application.

Is Bank of America the best mortgage lender for you? 

All in all, Bank of America fares very well compared to many other mortgage lenders. Its customer satisfaction levels are particularly impressive — especially for a lender in the “big bank” category.

The only real caveat is the relatively high number of complaints filed against Bank of America with the CFPB. But remember, “high” is still only one in every 2,000 customers.

If Bank of America’s price is right for you, this mortgage lender is a solid option. Find out whether it’s the right choice by comparing interest rates and closing costs from a few different lenders today.

Verify your new rate (Nov 29th, 2021)

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Contact Your Mortgage Servicer

Amarillo National Bank
1-800-262-3733 ext. 060, 063, 080
[email protected]

AmeriHome Mortgage Company
[email protected]

AmeriSave Mortgage Corporation
866-970-7283 (Option 4)
[email protected]

Angel Oak Home Loans

Arvest Bank - Mortgage Division
[email protected]

Arvest Central Mortgage Company
Customer Service: 800-366-2132
Homeowner's Assisstance Team (Payment Assisstance): 1-800-366-2131, ext. 5609
Hazard Claims (Property Damage): 1-800-366-2132
Hazard Claims (Property Damage): [email protected]

Bank of America Home Loans

Bank of England Mortgage ENG Lending
[email protected]

Bank of Texas

Bank of the West
[email protected]
[email protected]

BankUnited, N.A.
[email protected]  

Bayview Loan Servicing
[email protected]

BB&T Mortgage Servicing
Loan Inquiries: 800-295-5744
Payment Assisstance: 800-827-3722
Insurance Inquiries: 866-940-2464

BBVA Compass
Consumer Mortgage Loan & Home Equity Deferral Requests:


Caliber Home Loans

Capital One Home Loans

Carrington Mortgage Services, LLC
800-561-4567 (Option 4 if your home has been damaged)
(Monday-Friday 8 a.m. to 8 p.m. ET)

Cascade Financial Services
866-939-5581 ext. 4300
[email protected]

Cendera Funding, Inc.
Customer Service: 866-275-6414
(Monday - Friday from 8:00 am to 5:00 pm CST) 

Cenlar FSB
[email protected]

Special Care Line: 1- 800-254-7713
Managing Insurance Claims: 1-866-742-1461

1-800-283-7918 (TTY/TDD: US - Dial 711, Puerto Rico - 1-866-280-2050)
(Monday-Friday 8 a.m.-10 p.m.; Saturday 8 a.m.-6 p.m. ET)

Citizens Bank
800-234-6002 us app store gift card online with hearing or speech impairments: 800-654-5988, (Option 1)
(Monday-Friday from 8 a.m.-5 p.m. ET)

CMG Financial
[email protected]  

CNN Mortgage

Colonial Banking and Home Loan


Commerce Bank Mortgage
(f/k/a Commerce Mortgage Corp.)

CorTrust Bank
[email protected]

Credit Union Mortgage Association, Inc.
1-800-231-8855, (Option 5)
[email protected]

CU Companies


Dovenmuehle Mortgage, Inc.
Customer Service: 800-669-4268
Loss Draft: 877-592-0192
Loss Mitigation: 866-397-5370

Dubuque Bank and Trust
[email protected]     

East West Bank
[email protected]

Envoy Mortgage
For loans currently being serviced by Envoy:
For loans currently in process:
888-805-0885, ext. 1016
[email protected]

Equity Resources
[email protected]


Fay Servicing
[email protected]   

FBC Mortgage, LLC
[email protected]

Fifth Third Bank

First National Bank of America
[email protected]

First Southern Mortgage
865-584-2300 ext. 11
[email protected]

First Technology Federal Credit Union
855-855-8805, ext. 4560
[email protected]

Flagstar Bank
Insurance Claims Assistance:
Financial Hardship:

Franklin First Financial, Ltd.
888-933-8639, ext. 7593
[email protected]

Freedom Mortgage

Gateway Mortgage Group
[email protected]

Guardian Mortgage, a Division of Sunflower Bank, N.A. 
[email protected]

Guild Mortgage Company
[email protected]

Homeowners Mortgage
[email protected]

HomeBridge Financial Service
[email protected]

Home Point Financial
[email protected]

Home State Bank, N.A.
[email protected]

Huntington National Bank
Property Damage Department: 866-922-4551
[email protected]


Manage Your Mortgage Account

Get prequalified and see how much home you can afford.

Benefits of enrolling in MyMortgage:

  • Year End Documents / IRS Statements
  • Set Up and Manage Auto Draft
  • Copies of Loan Documents
  • Electronic Statements
  • Mortgage Payment Assistance
  • Order a Payoff Quote
  • PMI/MIP Release Requirements
  • Update Contact Information
  • View Payment History
  • And much more!

Make a Mortgage Payment

Pay Online

  • Make mortgage payments anytime at MyMortgage. You will need your checking account number and routing number for the transferring account.
    • Make a mortgage loan payment online
    • Set up recurring payments online

Pay by Phone

  • To make a loan payment by phone, contact us at 1-800-986-2462.  Our automated service is available 24 hours a day, 7 days a week.  If you need personal assistance from a Regions representative, we are available Monday – Thursday 7:30 a.m. to 8 p.m., Friday 7:30 a.m. to 6 p.m. and Saturday 8 a.m. to 12:00 p.m. CT. Please have the following information available when you call:
    • Mortgage loan account number
    • Last five digits of your Social Security Number
    • Checking account number and routing number for the transferring account

Pay by Mail

  • To ensure timely processing of your mortgage loan payment, please enclose your check or money order (do not send cash in the mail) with your pre-printed coupons in the envelopes previously provided.  You may send a payment without a coupon to one of the addresses below. Please be sure to write your loan number on the check or money order to ensure the payment is credited to your account.
    • Regions
      PO Box 2153
      Department 2520
      Birmingham, AL 35287-2520
    • Overnight Mail:
      Payment Office
      6200 Poplar Ave
      4th Floor
      Memphis, TN 38119

Pay in Person

Experiencing difficulties logging into your account

  • Give us a call at 1-800-986-2462, Monday - Friday, 7 a.m. – 6 p.m. CT
  • You can send a non-secure email to [email protected]


Insurance Phone Number

Insurance Bill Fax Number

Insurance Claims Website

Bankruptcy Periodic Statement Opt In or Opt Out Request

  • If you are a debtor in bankruptcy or you discharged personal liability for your mortgage loan in bankruptcy, and you want to stop receiving statements, write to us at P.O. Box 110, Hattiesburg, MS, 39403-0110.  If you want to resume receiving statements, write to us at the same address.

Important Phone Numbers

Mortgage Customer Service

Payments by Phone

Equity Acceleration Program for Existing Customers only (Change/Delete)

Payment Hardship/Collection Counselors


Refinance or New Loans

Important Fax Numbers

Customer Service

Insurance Bills

Tax Bills Info

Inquire NowFind a Mortgage Loan Officer


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