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Contact Us Chase Credit Card Application Status Explained: No Instant Approval, No Worries
You just clicked “submit” on your application for a new Chase credit card, and the few seconds it took to decide your fate felt like a lifetime. If you’re lucky enough to have received instant approval, you can rest easy knowing you’ll have your new card in a few days.
But that isn’t always the case. If you aren’t approved instantly and your Chase credit card application status is pending, don’t worry and assume the worst yet.
There are a handful of reasons why you might not have received an immediate approval from the credit card issuer. Even something as simple as a typo could send your credit card application to the “under review” pile. This additional review process generally takes anywhere from seven to 10 business days, although in some cases, it could take up to 30 days.
While it can be a drag, if you go in knowing what to expect, it might make the process a little more bearable.
What it means if your Chase application status is under review
It’s understandable to feel anxious after finding out you weren’t instantly approved for a credit card. You might even consider scouring your entire credit profile to identify what it was exactly that now requires further review.
Try not to overthink it. While instant approval is ideal, being notified that your application is under review doesn’t automatically mean you’re on the edge of being denied. Especially if you are applying for a business card, Chase may simply have additional questions for you.
As your application undergoes further review, Chase will consider the following to make a decision:
- Credit history
- Income
- Debt
- Housing status
- Number of recently-opened credit cards
It’s generally all the same information normally used to make a decision, but since the criteria required to trigger an instant approval may not have been met, someone at Chase will have to take a closer look manually.
Possible outcomes
Once a decision is made, you’ll likely be notified by mail or email as to whether or not you were approved. If you were approved, you’ll find out what your credit limit is and when to expect your new card in the mail.
It’s also possible that Chase will request additional information to assist in the decision-making process. This could be anything from proof of income to correcting mistakes that may have been made on the initial application.
Chase business credit card applications
If you’re applying for a business credit card from Chase, it’s likely you won’t be instantly approved. The Chase Ink business cards are very popular, especially with those who also have other Chase cards that earn Ultimate Rewards, as you can pool your points across your accounts. With generous sign-up offers, high rewards rates on purchases, and spending power that’s valuable to any business, there is little wonder why so many people apply for these powerful small business cards.
But getting approved for a business card is a little more complicated than for a consumer card. There may be more information than your credit history that needs to be verified, which can result in a longer waiting period when it comes to an approval decision. A recent call to Chase Ink Business’ customer service revealed that they receive so many applications that it takes at least seven to 10 business days to review all the information before a decision is reached.
If you’re worried about the time it’s taking to get a response from Chase about your business credit card application, calling customer service is your best bet. Don’t call the reconsideration line unless you’ve received a notice that your application was denied. Doing this will possibly result in more questions to answer while your application is still under review, which unnecessarily complicates the process. Sometimes just waiting to hear from Chase is the best strategy.
How to check the status of your Chase application
If you find you’re too eager to await the decision, you can actually check your Chase credit card status as often as you want by logging into your account or calling for an update.
Check Chase application status online
To check your credit card application status online, visit Chase.com, log in to your Chase account, and click the icon in the top left corner to pull up the main menu. From there, under “Explore Products,” you should see the option “Application status.” This will open up your application activity.
Check Chase application status by phone
The other option is to call customer service for Chase credit cards and go through the automated system or speak to a representative directly. To check the status of personal credit cards using the automated system, call the status line phone number: 1-800-432-3117. Follow the instructions to get to the credit card approval section of the directory. Once there, you’ll need to enter your Social Security number to retrieve the application.
For business credit cards, call this phone number to check the status of your application: 1-800-453-9719.
How to improve your chances of being approved
The criteria you need to qualify varies from card to card, but there are a few things you can do that can help set you up for success.
- Improve your credit score: Since it’s one of the leading factors of whether or not you’ll be approved, you should know if your credit score aligns with the credit card you’re applying for. If it means having to wait a little longer, it might make sense to work on improving your score to increase your chances of being approved.
- Be mindful of credit utilization: Chase is going to look at whether or not you’ve been handling your credit responsibly, and this includes checking how much credit you’re currently using. If you’re maxing out credit cards or carrying over high balances month to month, they’ll see this as a red flag.
- Keep the Chase 5/24 rule in mind: Chase has been known to operate under a little rule called Chase 5/24. Though these sorts of application rules are unofficial, this one pretty much means if you’ve signed up for five new accounts in the past 24 months, you stand little chance of being approved for a new credit card within that time frame. This includes all credit card accounts from all credit card issuers — not just Chase.
If your Chase credit card application is denied
Unfortunately, it happens. If your application is denied, consider calling the Chase reconsideration line, which is 1-888-270-2127. There’s no guarantee, of course, but it may be worth trying if your circumstances have changed or you wish to further explain something on your application.
If you can’t persuade them in your favor, you may have to focus on what you can do yourself to improve your chances going forward. Depending on your situation, this might mean taking some time to improve your credit score, reduce debt, or let the dust settle if you’ve recently applied for multiple cards.
Alternatives to Chase cards
If you aren't approved for a Chase card, you may still have some options, depending on your situation. If you have a decent credit score and you're over 5/24, you might want to consider applying for a credit card from a different issuer. For instance, The Platinum Card® from American Express is a top travel rewards card that offers comparable — and maybe even better — perks than the Chase Sapphire Reserve card.
As a new Amex Platinum cardmember, you can earn 100,000 Membership Rewards points when you spend $6,000 in the first 6 months. Plus, this rewards card offers 10X Membership Rewards points on restaurants worldwide and when you Shop Small in the U.S (on up to $25,000 in combined purchases during the first 6 months, after that 1X). Amex Platinum cardmembers also get top-tier benefits like airport lounge access, elite status with Marriott Bonvoy and Hilton Honors, a statement credit for TSA PreCheck or Global Entry, and Uber VIP status. While it does have a hefty annual fee of $695 (See rates and fees), it's possible to offset that cost if you can take advantage of this card's many perks. Note that select benefits require enrollment.
If you have less-than-stellar credit, but you're working toward improving it, the Capital One QuicksilverOne Cash Rewards card may be worth considering. It's arguably one of the best credit cards for fair credit because it earns cashback rewards. Typically, it's difficult to get approved for a rewards credit card with fair or average credit, but this card is often an exception to that rule. It carries a reasonable $39 annual fee, and you get unlimited 1.5% cash back on every purchase. Plus, you'll also automatically be considered for a credit line increase every six months, which may help improve your credit utilization. With responsible use, you could be on your way to a better credit score over time.
Commonly asked questions about Chase application status
How long does it take to get approved for a Chase credit card?
While you may be eager to start taking advantage of Ultimate Rewards right away, credit card approval timelines may vary. If you applied online or through your mobile device, you may receive an application decision within minutes. If you didn’t receive an immediate approval, the approval process may take 7 to 10 business days.
Does Chase have 24/7 customer service?
Yes. As an existing or prospective Chase customer, you can call Chase credit card support and speak to an agent 24 hours a day, seven days a week at 1-800-432-3117.
Does Chase ever approve credit card applications instantly?
In some cases, you may receive an instant, or same-day, credit card approval online, if you are eligible. Some cards will even enable you to earn bonus points by spending money soon after your account opening. Alternatively, you may receive an email saying more time is needed or that you need to call in with more information. If you don’t receive an instant credit card application decision, you can always reach out to a Chase credit card support agent at 1-800-432-3117 for an update.
Is it hard to get approved for a Chase credit card?
Approval for a Chase credit card will vary with the card being applied for and with each applicant. Some Chase cards, like the Chase Sapphire Preferred, Disney Visa, and the Chase Freedom Unlimited, require a good to excellent credit score. Other cards require a fair credit score. Other factors, such as income and existing debt, are also used to determine credit card approvals. The best way to improve your odds of being approved for a Chase credit card is to work on raising your credit score.
Can I apply for the Chase Freedom Unlimited if I have the Chase Freedom?
Yes, you can apply for the Chase Freedom Unlimited credit card, even if you already have the Chase Freedom card. These rewards credit cards are two separate Chase products with different rewards structures. That said, be aware that Chase does keep an eye on how many cards you’ve been applying for overall, so you may want to read up on the 5/24 rule.
Can you have two Chase business cards?
Chase doesn’t have any documentation when it comes to how many Chase business cards you can have. So while we don’t know the maximum number of Chase business cards you can have, you can definitely have more than one. However, before you apply for two Ink Business cards, consider Chase’s 2/30 rule.
The Chase 2/30 rule is an unwritten policy backed up by many data points in the points-and-miles community. It indicates that if you’ve been approved for two Chase cards within the past 30 days, you’re not likely to be approved again. So if you've added the Chase Ink Business Preferred and the United Club Business cards to your wallet in the past month, it's unlikely you'll be approved for another business credit card. Some sources report that the limit is two consumer cards and one business card.
Since this is a generalized guideline and not a concrete rule, experiences may vary. But if you don’t want to risk too many hard inquiries to your credit report, it’s a good idea to keep the 2/30 rule in mind before submitting your application and when evaluating your chances of approval.
The bottom line
Getting denied for a credit card stinks, but it doesn’t mean it’s the end of the road. If you have your heart set on a specific Chase card, go through your credit report and locate any weak points that may have been a factor in their decision. Use this as an opportunity to see where you can improve and start making moves. If you’re open to applying for a credit card from a different issuer, several other options offer valuable perks like cash back and no annual fees.
Author Details
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Matt Miczulski Matt Miczulski is a personal finance writer specializing in financial news, budget travel, banking, and debt. His interest in personal finance took off after eliminating $30,000 in debt in just over a year, and his goal is to help others learn how to get ahead with better money management strategies. A lover of history, Matt hopes to use his passion for storytelling to shine a new light on how people think about money. His work has also been featured on MoneyDoneRight and Recruiter.com.
More posts from Matt Miczulski >
Источник: https://financebuzz.com/chase-application-status Chase.com
Chase Credit Card Application Status Explained: No Instant Approval, No Worries
You just clicked “submit” on your application for a new Chase credit card, and the few seconds it took to decide your fate felt like a lifetime. If you’re lucky enough to have received instant approval, you can rest easy knowing you’ll have your new card in a few days.
But that isn’t always the case. If you aren’t approved instantly and your Chase credit card application status is pending, don’t worry and assume the worst yet.
There are a handful of reasons why you might not have received an immediate approval from the credit card issuer. Even something as simple as a typo could send your credit card application to the “under review” pile. This additional review process generally takes anywhere from seven to 10 business days, although in some cases, it could take up to 30 days.
While it can be a drag, if you go in knowing what to expect, it might make the process a little more bearable.
What it means if your Chase application status is under review
It’s understandable to feel anxious after finding out you weren’t instantly approved for a credit card. You might even consider scouring your entire credit profile to identify what it was exactly that now requires further review.
Try not to overthink it. While instant approval is ideal, being notified that your application is under review doesn’t automatically mean you’re on the edge of being denied. Especially if you are applying for a business card, Chase may simply have additional questions for you.
As your application undergoes further review, Chase will consider the following to make a decision:
- Credit history
- Income
- Debt
- Housing status
- Number of recently-opened credit cards
It’s generally all the same information normally used to make a decision, but since the criteria required to trigger an instant approval may not have been met, someone at Chase will have to take a closer look manually.
Possible outcomes
Once a decision is made, you’ll likely be notified by mail or email as to whether or not you were approved. If you were approved, you’ll find out what your credit limit is and when to expect your new card in the mail.
It’s also possible that Chase will request additional information to assist in the decision-making process. This could be anything from proof of income to correcting mistakes that may have been made on the initial application.
Chase business credit card applications
If you’re applying for a business credit card from Chase, it’s likely you won’t be instantly approved. The Chase Ink business cards are very popular, especially with those who also have other Chase cards that earn Ultimate Rewards, as you can pool your points across your accounts. With generous sign-up offers, high rewards rates on purchases, and spending power that’s valuable to any business, there is little wonder why so many people apply for these powerful small business cards.
But getting approved for a business card is a little more complicated than for a consumer card. There may be more information than your credit history that needs to be verified, which can result in a longer waiting period when it comes to an approval decision. A recent call to Chase Ink Business’ customer service revealed that they receive so many applications that it takes at least seven to 10 business days to review all the information before a decision is reached.
If you’re worried about the time it’s taking to get a response from Chase about your business credit card application, calling customer service is your best bet. Don’t call the reconsideration line unless you’ve received a notice that your application was denied. Doing this will possibly result in more questions to answer while your application is still under review, which unnecessarily complicates the process. Sometimes just waiting to hear from Chase is the best strategy.
How to check the status of your Chase application
If you find you’re too eager to await the decision, you can actually check your Chase credit card status as often as you want by logging into your account or calling for an update.
Check Chase application status online
To check your credit card application status online, visit Chase.com, log in to your Chase account, and click the icon in the top left corner to pull up the main menu. From there, under “Explore Products,” you should see the option “Application status.” This will open up your application activity.
Check Chase application status by phone
The other option is to call customer service for Chase credit cards and go through the automated system or speak to a representative directly. To check the status of personal credit cards using the automated system, call the status line phone number: 1-800-432-3117. Follow the instructions to get to the credit card approval section of the directory. Once there, you’ll need to enter your Social Security number to retrieve the application.
For business credit cards, call this phone number to check the status of your application: 1-800-453-9719.
How to improve your chances of being approved
The criteria you need to qualify varies from card to card, but there are a few things you can do that can help set you up for success.
- Improve your credit score: Since it’s one of the leading factors of whether or not you’ll be approved, you should know if your credit score aligns with the credit card you’re applying for. If it means having to wait a little longer, it might make sense to work on improving your score to increase your chances of being approved.
- Be mindful of credit utilization: Chase is going to look at whether or not you’ve been handling your credit responsibly, and this includes checking how much credit you’re currently using. If you’re maxing out credit cards or carrying over high balances month to month, they’ll see this as a red flag.
- Keep the Chase 5/24 rule in mind: Chase has been known to operate under a little rule called Chase 5/24. Though these sorts of application rules are unofficial, this one pretty much means if you’ve signed up for five new accounts in the past 24 months, you stand little chance of being approved for a new credit card within that time frame. This includes all credit card accounts from all credit card issuers — not just Chase.
If your Chase credit card application is denied
Unfortunately, it happens. If your application is denied, consider calling the Chase reconsideration line, which is 1-888-270-2127. There’s no guarantee, of course, but it may be worth trying if your circumstances have changed or you wish to further explain something on your application.
If you can’t persuade them in your favor, you may have to focus on what you can do yourself to improve your chances going forward. Depending on your situation, this might mean taking some time to improve your credit score, reduce debt, or let the dust settle if you’ve recently applied for multiple cards.
Alternatives to Chase cards
If you aren't approved for a Chase card, you may still have some options, depending on your situation. If you have a decent credit score and you're over 5/24, you might want to consider applying for a credit card from a different issuer. For instance, The Platinum Card® from American Express is a top travel rewards card that offers comparable — and maybe even better — perks than the Chase Sapphire Reserve card.
As a new Amex Platinum cardmember, you can earn 100,000 Membership Rewards points when you spend $6,000 in the first 6 months. Plus, this rewards card offers 10X Membership Rewards points on restaurants worldwide and when you Shop Small in the U.S (on up to $25,000 in combined purchases during the first 6 months, after that 1X). Amex Platinum cardmembers also get top-tier benefits like airport lounge access, elite status with Marriott Bonvoy and Hilton Honors, a statement credit for TSA PreCheck or Global Entry, and Uber VIP status. While it does have a hefty annual fee of $695 (See rates and fees), it's possible to offset that cost if you can take advantage of this card's many perks. Note that select benefits require enrollment.
If you have less-than-stellar credit, but you're working toward improving it, the Capital One QuicksilverOne Cash Rewards card may be worth considering. It's arguably one of the best credit cards for fair credit because it earns cashback rewards. Typically, it's difficult to get approved for a rewards credit card with fair or average credit, but this card is often an exception to that rule. It carries a reasonable $39 annual fee, and you get unlimited 1.5% cash back on every purchase. Plus, you'll also automatically be considered for a credit line increase every six months, which may help improve your credit utilization. With responsible use, you could be on your way to a better credit score over time.
Commonly asked questions about Chase application status
How long does it take to get approved for a Chase credit card?
While you may be eager to start taking advantage of Ultimate Rewards right away, credit card approval timelines may vary. If you applied online or through your mobile device, you may receive an application decision within minutes. If you didn’t receive an immediate approval, the approval process may take 7 to 10 business days.
Does Chase have 24/7 customer service?
Yes. As an existing or prospective Chase customer, you can call Chase credit card support and speak to an agent 24 hours a day, seven days a week at 1-800-432-3117.
Does Chase ever approve credit card applications instantly?
In some cases, you may receive an instant, or same-day, credit card approval online, if you are eligible. Some cards will even enable you to earn bonus points by spending money soon after your account opening. Alternatively, you may receive an email saying more time is needed or that you need to call in with more information. If you don’t receive an instant credit card application decision, you can always reach out to a Chase credit card support agent at 1-800-432-3117 for an update.
Is it hard to get approved for a Chase credit card?
Approval for a Chase credit card will vary with the card being applied for and with each applicant. Some Chase cards, like the Chase Sapphire Preferred, Disney Visa, and the Chase Freedom Unlimited, require a good to excellent credit score. Other cards require a fair credit score. Other factors, such as income and existing debt, are also used to determine credit card approvals. The best way to improve your odds of being approved for a Chase credit card is to work on raising your credit score.
Can I apply for the Chase Freedom Unlimited if I have the Chase Freedom?
Yes, you can apply for the Chase Freedom Unlimited credit card, even if you already have the Chase Freedom card. These rewards credit cards are two separate Chase products with different rewards structures. That said, be aware that Chase does keep an eye on how many cards you’ve been applying for overall, so you may want to read up on the 5/24 rule.
Can you have two Chase business cards?
Chase doesn’t have any documentation when it comes to how many Chase business cards you can have. So while we don’t know the maximum number of Chase business cards you can have, you can definitely have more than one. However, before you apply for two Ink Business cards, consider Chase’s 2/30 rule.
The Chase 2/30 rule is an unwritten policy backed up by many data points in the points-and-miles community. It indicates that if you’ve been approved for two Chase cards within the past 30 days, you’re not likely to be approved again. So if you've added the Chase Ink Business Preferred and the United Club Business cards to your wallet in the past month, it's unlikely you'll be approved for another business credit card. Some sources report that the limit is two consumer cards and one business card.
Since this is a generalized guideline and not a concrete rule, experiences may vary. But if you don’t want to risk too many hard inquiries to your credit report, it’s a good idea to keep the 2/30 rule in mind before submitting your application and when evaluating your chances of approval.
The bottom line
Getting denied for a credit card stinks, but it doesn’t mean it’s the end of the road. If you have your heart set on a specific Chase card, go through your credit report and locate any weak points that may have been a factor in their decision. Use this as an opportunity to see where you can improve and start making moves. If you’re open to applying for a credit card from a different issuer, several other options offer valuable perks like cash back and no annual fees.
Author Details
Matt Miczulski Matt Miczulski is a personal finance writer specializing in financial news, budget travel, banking, and debt. His interest in personal finance took off after eliminating $30,000 in debt in just over a year, and his goal is to help others learn how to get ahead with better money management strategies. A lover of history, Matt hopes to use his passion for storytelling to shine a new light on how people think about money. His work has also been featured on MoneyDoneRight and Recruiter.com.
More posts from Matt Miczulski >
https://www.chase.com/personal/credit-cards/card-resource-center
Find online tools and guides to help pay your Chase credit card bill, verify your new card, make changes to your account and more.
Chase Customer Service: We can help you! These Are the Top 5 Credit Card Companies for Customer Satisfaction
J.D. Power recently released its 2021 U.S. Credit Card Satisfaction Study. For the last 15 years, the consumer intelligence company has ranked card issuers on a 1,000-point scale. This year, national card issuers received an average score of 809.
Even though most consumers aren't contacting their credit card companies too often, it's nice to know you won't spend hours on hold or deal with subpar service if you do need to get in touch. If you're looking for the best credit card options in terms of customer service, you'll find the top five national issuers below, along with how well they scored.
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1. American Express (838)
When it comes to providing an excellent customer experience, American Express is hard to beat. This is the 11th time it has been number one according to J.D. Power's rankings.
It's clear that American Express prioritizes customer satisfaction. Wait times are generally on the shorter side, it has plenty of special offers and events for its clients, and it provides a quality mobile app.
Another notable perk is the complimentary protections many American Express cards offer. These can include:
While other card issuers have similar protections, they typically offer them through third-party companies. American Express offers these protections itself, which often results in a smoother claim process.
2. Discover (837)
Discover is also a mainstay near the top of these rankings, and it was second here by a razor-thin margin, just like in the 2020 study. It finished first in the 2019 study.
This is another card issuer that has invested in customer service. Discover offers 24/7 assistance, and U.S.-based agents are available by phone, live chat, and messaging.
Quality service isn't the only part of Discover's winning formula. Discover credit cards are well-liked because they have valuable benefits, their rewards are easy to use, and they've gotten rid of common fees. None of Discover's cards charge an annual fee or a foreign transaction fee, and Discover automatically waives your first late fee.
3. Capital One (815)
After a seven-point improvement, Capital One went from slightly below average in the 2020 study to a little above average in 2021.
That's somewhat surprising, considering that Capital One had lengthy hold times early in the COVID-19 pandemic. It also reduced some cardholders' credit limits during the pandemic. The J.D. Power study mentioned that credit limit issues were a big source of consumer frustration.
Capital One credit cards may have helped balance out those problems. The card issuer offers a variety of quality card products that can fit just about any consumer's needs.
4. Chase (807)
Even though Chase was fourth, it was two points below average. As a whole, national credit card issuers didn't have a great year for customer satisfaction.
If these rankings were based solely on each issuer's credit cards, Chase would have an argument for first place. Chase credit cards are extremely popular, and most of them score highly in reviews. It has fantastic rewards cards, in particular, including for cash back and travel rewards.
Unfortunately, some consumers have found Chase's customer service lacking. It would be nice to see Chase improve in this area and score better next year.
5. Bank of America and Citi (805)
These two credit card companies tied for fifth place with a score four points lower than average. They took two different paths to get there, though.
Bank of America fell by seven points from the 2020 study. This card issuer doesn't have quite as many options as some of its competitors. It does, however, offer bonus credit rewards to clients in its Preferred Rewards program. Those who qualify can get much more value from Bank of America credit cards.
Citi scored four points higher in 2021 than it did in 2020. While it's still below average, it has been making small, steady improvements. And even though it isn't the most popular card issuer, several of the best Citi credit cards are top options in their categories.
The best of the rest
The rankings above are for national card issuers that met J.D. Power's study award criteria. There were also a few notable card issuers that didn't fit into that group.
- Goldman Sachs, the card issuer for the Apple Card, received a score of 864. It's considered a midsize card issuer, and it was far ahead of that group's average score of 796.
- USAA received a score of 860. It's a national card issuer that didn't meet the study award criteria.
- Navy Federal Credit Union received a score of 866. It's a midsize card issuer that didn't meet the study award criteria.
It was a down year overall for customer satisfaction with credit card companies, but there were still card issuers that excelled. American Express and Discover did well, as usual. Although other national issuers had their issues, it was a challenging year because of COVID-19. With any luck, scores will improve next year.
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Источник: https://www.fool.com/the-ascent/credit-cards/articles/these-are-the-top-5-credit-card-companies-for-customer-satisfaction/ Amazon Rewards Card
These Are the Top 5 Credit Card Companies for Customer Satisfaction
J.D. Power recently released its 2021 U.S. Credit Card Satisfaction Study. For the last 15 years, the consumer intelligence company has ranked card issuers on a 1,000-point scale. This year, national card issuers received an average score of 809.
Even though most consumers aren't contacting their credit card companies too often, it's nice to know you won't spend hours on hold or deal with subpar service if you do need to get in touch. If you're looking for the best credit card options in terms of customer service, you'll find the top five national issuers below, along with how well they scored.
One email a day could help you save thousands
Tips and tricks from the experts delivered straight to your inbox that could help you save thousands of dollars. Sign up now for free access to our Personal Finance Boot Camp.
By submitting your email address, you consent to us sending you money tips along with products and services that we think might interest you. You can unsubscribe at any time. Please read our Privacy Statement and Terms & Conditions.
1. American Express (838)
When it comes to providing an excellent customer experience, American Express is hard to beat. This is the 11th time it has been number one according to J.D. Power's rankings.
It's clear that American Express prioritizes customer satisfaction. Wait times are generally on the shorter side, it has plenty of special offers and events for its clients, and it provides a quality mobile app.
Another notable perk is the complimentary protections many American Express cards offer. These can include:
While other card issuers have similar protections, they typically offer them through third-party companies. American Express offers these protections itself, which often results in a smoother claim process.
2. Discover (837)
Discover is also a mainstay near the top of these rankings, and it was second here by a razor-thin margin, just like in the 2020 study. It finished first in the 2019 study.
This is another card issuer that has invested in customer service. Discover offers 24/7 assistance, and U.S.-based agents are available by phone, live chat, and messaging.
Quality service isn't the only part of Discover's winning formula. Discover credit cards are well-liked because they have valuable benefits, their rewards are easy to use, and they've gotten rid of common fees. None of Discover's cards charge an annual fee or a foreign transaction fee, and Discover automatically waives your first late fee.
3. Capital One (815)
After a seven-point improvement, Capital One went from slightly below average in the 2020 study to a little above average in 2021.
That's somewhat surprising, considering that Capital One had lengthy hold times early in the COVID-19 pandemic. It also reduced some cardholders' credit limits during the pandemic. The J.D. Power study mentioned that credit limit issues were a big source of consumer frustration.
Capital One credit cards may have helped balance out those problems. The card issuer offers a variety of quality card products that can fit just about any consumer's needs.
4. Chase (807)
Even though Chase was fourth, it was two points below average. As a whole, national credit card issuers didn't have a great year for customer satisfaction.
If these rankings were based solely on each issuer's credit cards, Chase would have an argument for first place. Chase credit cards are extremely popular, and most of them score highly in reviews. It has fantastic rewards cards, in particular, including for cash back and travel rewards.
Unfortunately, some consumers have found Chase's customer service lacking. It would be nice to see Chase improve in this area and score better next year.
5. Bank of America and Citi (805)
These two credit card companies tied for fifth place with a score four points lower than average. They took two different paths to get there, though.
Bank of America fell by seven points from the 2020 study. This card issuer doesn't have quite as many options as some of its competitors. It does, however, offer bonus credit rewards to clients in its Preferred Rewards program. Those who qualify can get much more value from Bank of America credit cards.
Citi scored four points higher in 2021 than it did in 2020. While it's still below average, it has been making small, steady improvements. And even though it isn't the most popular card issuer, several of the best Citi credit cards are top options in their categories.
The best of the rest
The rankings above are for national card issuers that met J.D. Power's study award criteria. There were also a few notable card issuers that didn't fit into that group.
- Goldman Sachs, the card issuer for the Apple Card, received a score of 864. It's considered a midsize card issuer, and it was far ahead of that group's average score of 796.
- USAA received a score of 860. It's a national card issuer that didn't meet the study award criteria.
- Navy Federal Credit Union received a score of 866. It's a midsize card issuer that didn't meet the study award criteria.
It was a down year overall for customer satisfaction with credit card companies, but there were still card issuers that excelled. American Express and Discover did well, as usual. Although other national issuers had their issues, it was a challenging year because of COVID-19. With any luck, scores will improve next year.
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3 Replies to “Chase credit card services customer support”
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