Wix customer service -
Top Tips for Contacting Wix Customer Support
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With all the Wix customer service channels taken care of, let’s round things up with our top 3 tips for contacting Wix support. This actionable advice is applicable no matter which Wix support method you choose – so give it a read before we finish up, and you’ll never go wrong!
Tip #1: Double Check the Status of Wix’s Customer Services First
We all know how frustrating it can be to be waiting for a callback that never arrives, or being stuck on hold waiting for a service agent to pick up the phone (all while listening to that terrible, tinny call waiting music!). So before you get in touch with Wix, it’s worth making sure that everything’s working as it should be.
Fortunately, it’s very easy to do this. Simply head to the Wix Services Status Page to get the latest scoop on the availability of all Wix’s services. If everything looks like this, you’re in the clear:
But if not, part of Wix’s site or services may be down. Should this be the case, you’ll know instantly – rather than having to contact one of Wix’s customer service agents directly, only for them to give you the same answer. While it may look a little technical at first, we’d recommend making the Wix Services Status Page your friend – it has the ability to save you a lot of time!
Tip #2: Utilize the Wix Technical Assistant
While it sounds like some sort of anthropomorphic robot, the Wix Technical Assistant is actually a fairly simple webpage. Well, we say simple – but it actually contains comprehensive info that makes a lot of tricky, technical jargon much easier to read and understand.
The Technical Assistant page offers a range of collapsible bites of self-service advice, which should help you get to the bottom of any issues with a technical root. These tips suggest solving issues via a range of means you might not have considered – check out the screenshot below for the full list.
And if that fails, you can start up a dialogue with the Wix Technical Assistant Troubleshooter. It’s essentially like Wix’s regular live chat feature (which we discussed towards the beginning of this article), but deals with more finicky issues, such as securing your site with an SSL certificate, or disabling custom code.
Tip #3: Hire a Wix Partner!
While Wix is one of the easiest ways to build a website – particularly if you lack coding skills, or the wherewithal to sort out your own hosting and domain name – it won’t be for everyone. And, if you’re finding yourself contacting Wix customer support more often than not, it might be a good indication that you’re just not cut out for the website building game.
But fear not – Wix has an answer for that, too. Wix has assembled a team of freelance web designers, SEO aficionados, content writers, and ecommerce experts to help you with whatever aspect of your site building experience you need additional support with.
Simply head to the Wix Marketplace for a little more info, then hit ‘Get Started’.
From here, simply fill out the form with your requirements, and Wix will connect you with professionals that meet those needs. Sure, it’s not customer support, per se – but it will save you plenty of the time and effort typically involved with creating a website. Give it a try, and let us know how you get on!
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Wix Help Desk Contacts
What is Wix?
Wix is a software as a service company. Wix is an online website builder that gives users drag-and-drop simplicity when it comes to designing and publishing your portfolio, small business website, blog, or online store.
What kind of support does Wix offer?
Customer service team of Wix offers the following support channels: email, live chat, call center, social media support, forum support and self-service support
How do I contact Wix?
You can contact Wix by emailing them, starting a chat with a live agent on their website, calling their hotline or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
What is Wix’s email address?
You can contact Wix by filling out the form: https://www.wix.com/support/conversations/category/contact?referral=article_0bdfcec6-a05e-4604-be55-cacd7e912259
Does Wix have live chat?
Yes, Wix has live chat support. Go to https://www.wix.com/support/conversations/category/contact?referral=article_0bdfcec6-a05e-4604-be55-cacd7e912259
How do I speak to someone in a Wix company?
If you prefer call support, you can contact their helpline. More information: https://support.wix.com/en/article/contacting-wix-by-phone-3491545
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Meet Wix Answers: a Customer Service Solution for Small Businesses
It’s common wisdom these days that if you’re trying to sell a product, you need an online presence to show it off with. Even so, your product loses a lot of its value if your customers can’t figure out how to make it work. That’s why your online help system can be a make-or-break asset. According to a 2011 study by Oracle, roughly 9 out of 10 people who don’t get satisfactory customer support from a business will leave them for a competitor shortly thereafter.
Since there’s so much pressure to get things right the first time, a customer support system can seem very tedious, time-consuming, and expensive to set up and maintain － especially if either process isn’t done efficiently. That’s why Wix, a company known mainly for its website creation platform, has stepped in to ease the burden with its new service: Wix Answers. We’re going to give you an in-depth introduction to it here.
What is covered in this article
Let’s start by examining where Wix Answers came from and what it can do.
What is Wix Answers?
Wix Answers is a customer support framework that allows businesses to easily create functional and responsive help centers on their websites. It has tools for creating knowledge bases on products, answering support requests, giving over-the-phone help, and even assisting in real time via live chat!
The service is based on the design of Wix’s own help center platform, and now Wix is loaning its architecture out to anyone who wants to use it. It’s a great way for a business to get a head start on putting together a complete and integrated customer support system. This is especially helpful because, as was discussed in the introduction, having one as soon as possible is critical for retaining customers.
How does Wix Answers work?
Wix Answers contains four separate services: a knowledge base, a help ticketing system, a call center, and a live chat function. You simply choose which tools you want to use for your customer support suite. They all integrate with each other to provide your business with a seamless help system.
Here’s an example of how the services can all work together when a customer wants to know something about your product or service:
The customer looks through your knowledge base to try to answer their own question. They find a general article about related features, but nothing specific.
The customer indicates that they need more help and fills out and submits a support ticket.
A member of your team who is familiar with the topic sees the request in the ticketing system. They can also see help articles the customer has already checked, as well as search for other resources that may be helpful.
The agent can respond to the request through text messages (including links to relevant content in the knowledge base or elsewhere), and/or even a phone call if the call center is available and the issue is urgent.
The agent can write a private report in the ticket of how the request was resolved, as well as record the phone call for further reference. They can then mention another team member to bring the new issue to that person’s attention.
The agent can create a new article in the knowledge base that answers the customer’s specific question for anyone else who may have it in the future.
Based on the popularity of certain help issues, the rest of your team can plan and implement new features for your product or service. Your business grows, and your customers stay happy!
If you want to see it all in action, watch this video.
Wix Answers features
Before we dive into the specifics of what each main part of Wix Answers is capable of, here’s a quick list of some of the things the service offers as a whole:
- Cloud-based － Wix Answers is essentially a web app, so you can access and use it from pretty much anywhere you can get an Internet connection. No download or installation required!
- Multilingual － Assist an international audience by translating your help articles into 15 different languages: English, French, Spanish, Portuguese, German, Italian, Russian, Polish, Japanese, Korean, Chinese, Dutch, Danish, Swedish, and Norwegian!
- Modular － Connect Wix Answers to many other popular apps to expand its capabilities, including Facebook, Salesforce, Slack, HubSpot, Zapier, and Jira. You can also use its APIs and SDKs to have it talk to your own applications and create your own custom functions!
- Searchable － Let your customers find the answers they’re looking for, even if they aren’t directly on your website! Wix’s industry-leading SEO will help your articles get noticed quickly on Google Search and other major search engines.
- Insightful － Each tool in the Wix Answers suite comes with its own analytics system, letting you track things like your most common support issues, best-performing service agents, and most-requested features. This lets you make data-driven decisions on how to improve not only your customer service, but also what your business writ large delivers!
Now we’ll look a little closer at the separate components of Wix Answers, and the things that they can do to supercharge your customer service game.
The Knowledge Base is the heart of your help center, where customers will come to see if they can find a quick answer to their issue. Wix’s knowledge base software makes it easy to create a professional-looking database of help topics that’s not only user-friendly to navigate, but also accessible in multiple languages.
Pick a Wix template to customize the look of your help center to match your branding.
Create different types of help articles, from tutorials to announcements of known bugs to polls for requested features.
Add images, videos, and other types of content to your articles similarly to how you would edit a Wix website.
Translate your articles into one of 15 different languages to increase their accessibility.
Organize your articles into a hierarchy of categories and sub-categories for easy reading.
Link to knowledge base articles from within the ticketing system to offer customers additional context and support.
The Ticketing System adds a more personal touch to your support suite, allowing customers to directly ask questions about your products and services. You and your team can then organize and respond to inquiries based on the urgency of the situation and who knows the most about the subject matter.
Receive tickets from different channels, including an on-site contact form, your email address, a phone call, or even your company’s Facebook page!
Sort and filter tickets by those that are open, currently assigned to you, spam, and more.
Create “Saved Replies” to efficiently respond to issues repeatedly brought up by customers.
Assign tickets to groups or individuals based on their familiarity with the topic.
Adjust the priority of tickets to stay on top of the most critical concerns.
Add notes to a ticket or adjust its status to indicate how close the issue is to being resolved.
The Call Center provides a method of one-on-one problem solving for your customer support system, allowing you to interact with customers in real time to work through complicated issues. Also, like the ticketing system, it gives customers an avenue to ask specific questions that the Knowledge Base may not have the answer to. And it lets you route those questions to the people who can answer them best! Be sure to give your team some training on how to answer customer service calls if you use this one.
Use as many phone lines as you need to properly route your calls. You can even port your existing business number!
Input your business hours so that customers get an automated response if they call a certain line during non-work hours. Or keep a line open 24/7 if you want.
Set up Interactive Voice Response (IVR) options to help customers direct their inquiry to the right place every time.
Create separate calling queues to organize incoming calls based on issue, language, etc. Then assign team members to queues based on their areas of expertise.
For customer service that goes above and beyond, you want the live chat feature. It allows you to place “widgets” at strategic locations on your website, so that customers can get immediate help without having to leave the current page they’re on. Plus, you can access your knowledge base or ticketing system right from the chat window, so you can effortlessly assist your customers in real time.
Create chat widgets that fit your brand with customizable colors, shapes, and fonts.
Include suggestions from your knowledge base in your chat widgets to help customers answer their own questions.
Make widgets available in multiple languages so that customers can find an agent on your team who understands them.
Change how your chat widgets behave both inside and outside of normal business hours.
Add custom code to your chat widgets to make them look or function almost any you want!
Wix Answers cost and pricing plans
|Wix Answers Feature||Starting Cost|
|Call Center||$11/month (plus cost of Call Center credits)|
Each piece of the Wix Answers suite is sold separately, so you only pay for the features you need. If you’re not sure which ones to use, you can get a free trial and try all of them to determine which ones fit your business best. Or, you can buy all four at once and get a 30% discount.
Note that the price rates in the table above are base costs. The net cost of each service is dependent on how many people in your group will be using it, as well as whether you choose to pay for it by the month or by the year. Keep this in mind before you purchase a Wix Answers premium plan.
While Wix Answers is affiliated with Wix.com, it is a stand-alone service. Therefore, if you are paying for Wix.com’s premium services, you will be billed for using Wix Answers separately.
What are Wix Answers Call Center credits?
“Call Center credits” refers to available money to pay for phone lines and call minutes if your Wix Answers suite includes the Call Center. You start with a $3 balance, which is deducted from for each minute of each call (inbound and outbound), as well as each month for each phone line you have.
As long as you are subscribed to the Call Center, you can purchase additional credit at any time. However, you can’t currently set up recurring payments to automatically restore your credit balance. If you run out of credit (you will be notified beforehand), you will be unable to make or receive calls until you have sufficient credit again.
How does the Wix Answers free trial work?
When you first sign up for an account, you will immediately be given a 14-day free trial. During this time, you can use any of the tools in Wix Answers as much as you want. When the free trial ends, you will not be charged for a subscription. However, you will be unable to continue using any of the services until you purchase a subscription for them.
Wix Answers pros & cons
Alright, let’s sum things up here: what does Wix Answers do well, and which parts of it could be improved? Here are the key takeaways from our analysis.
- The free trial is actually free － You aren’t forced to input payment information or select a premium plan before starting the free trial. This gets around the annoying “gotcha” of getting charged after a free trial is over because you failed to cancel it in time.
- Easy setup － Taking inspiration from its popular website creation software, Wix has made getting each of the tools in Answers up and running a tidy and distraction-free process.
- Translation feature increases accessibility － The built-in feature to translate and localize help articles into 15 different languages lets you cater to an international audience.
- Interoperable parts － Though each tool is sold separately, they’ve each been designed to work seamlessly with the others if they are part of your suite. That means you can do things like write new help articles or make a service call right from a support ticket, with no extra setup required!
- Added analytics tools － All Wix Answers tools come with built-in analytics functions, so you can not only help out your customers, but also make better decisions about how to help them. See what issues are the most common with your products, who’s doing the best job at aiding customers, what new features your customers would like to see next, and more!
- Expensive for bigger teams － Since the cost of each tool is based partially on how many employees will be using it, it’s better for small or medium-sized businesses. Having a large workforce really drives up the price. This is especially true for the Call Center tool.
- Do-it-yourself integrations － The template-based interface is designed to be easy to use, but this can sometimes limit advanced design and coding. While there are a few integrations with common services, some popular ones that can be found in competing solutions have to be created manually in Wix Answers.
User reviews of Wix Answers
But hey, don’t just take our word for it! Here are what professionals and businesses who have used Wix Answers before have had to say about it － both the good and the bad.
There you have it: Wix Answers! If you’re part of a small business that’s wringing its collective hands over how to set up its customer service system, give Wix Answers a try. Or, if you’re not quite ready to cross that bridge yet and are just wanting to build your online presence, Wix’s website creator app may be what you’re looking for. Our Wix course will tell you what you need to know to get started!
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What Is Webflow? Everything You Need to Know
When you think of building a website, you typically assume you need to code. While it may be tempting to forgo building your website until you’ve learned to code–which can seemingly take ages–why not use a no-code tool instead?
In this article, we’ll take a look at one such tool–Webflow. Here, you'll learn what you can expect from its design choices, the user interface, and its content management system among other features and benefits.
What Is Webflow?
Whether you’re a blogger or you want to create a simple fan page for your favorite comic, there’s something for everyone at Webflow.
This no-code website builder goes beyond templates to give you complete control over the layout and look of your site. You can essentially build and design your page however you’d like. And you have plenty of tools at your fingertips to help you do so.
What’s more, Webflow offers plenty of resources on how to get started. While it doesn’t compare to learning to code, there may be a small learning curve for beginners to the site.
To help with this, Webflow provides a range of options in customer service, an online community, a forum, and Webflow University. The latter is stacked with written and visual information, as well as video tutorials for all types of learners.
Design and Customization in Webflow
Like other website builders such as Wix and Squarespace, Webflow gives you the ability to drag and drop items onto your canvas.
Pre-designed elements make it easier for you to avoid getting lost in the details. However, for those who want to make it their own, the builder allows complete customization of basically everything.
You’ll likely be happy to find complex Components that involve multiple elements such as tabs, video, sliders, and lightboxes are pre-built for you to use at the click of a button. You’ll also find that Webflow takes some guesswork away by including common layouts that are ready for you to use as-is or adjust.
Of course, if you want to keep it simple, you can select a template when creating a new project. All you need to do is swap out the photos, text, and colors to make it unique.
Related: Squarespace vs. WordPress: Which One is Right for You?
To keep your design consistent from page to page, you can also set reusable symbols and create styles, or classes, that allow you to customize multiple items at a time.
Webflow's User Interface
Webflow’s user interface is more complex than what you’d find when using a design tool like Canva, but still not as intimidating as anything you'd find in the Adobe Suite.
You have your Navigator and other options available on the left, and your design tools on the right. Clicking an Element will pull up a customization menu for that item alone.
Finding the proper tool within that menu is made easy as they’re all out in the open instead of searching through multiple fly menus for the one you want.
You can also view and work with Breakpoints, or screen sizes, individually by selecting the corresponding icon at the top of the interface.
While the builder does the work of making the site responsive for you, you can make adjustments to each size if you find you want it to look differently.
If you’re wondering how you’ll keep track of it all, the Navigator built into the user interface will help you stay organized. Using this tool is another way to find and rearrange elements within your layouts and sections. It comes in handy when you’re building a complex site with many elements.
Webflow’s Content Management System
If you’ve ever struggled to customize a blog post or collection page in WordPress, you may be pleasantly surprised with Webflow’s content management system or CMS. For someone who has no blogging experience, there are plenty of resources to learn and get started.
The builder gives you complete control over how you build and customize your pages. It uses the same interface you would use to build the rest of your site.
It also comes with a few additional tools that allow you to pull and display information from your CMS like display images, post title, author name, and much more.
Related: How to Create a Portfolio Site With Wix
Whether you’re reviewing movies, sharing your artwork, or documenting travel, the settings within the CMS Menu and design interface give you the ability to work with any kind of content.
Additionally, you can add variety to your posts with media and if you’re already blogging elsewhere, you can transfer your work over.
Other Features and Benefits of Using Webflow
Web builders can be somewhat of a gamble if their trial period is limited. You may not have the time within that period to figure out if you can work with the service, or even if you like it. Especially if it’s something you’re doing as a hobby.
Thankfully, Webflow has an entirely free Account Plan, with no need for a credit card or any other commitment.
You can even launch a two-page site to a subdomain, in exchange for keeping the Webflow name in your URL. That way you know if it’s for you or not before you decide to pay to add another page or add a personalized URL.
On top of offering an intuitive, no-code builder, Webflow also offers you the ability to sign up for a custom domain name and hosting instead of seeking out your providers.
If your hobby happens to grow into a side business, it also offers ecommerce tools to help you design and manage your store.
Use Webflow to Get Creative With Your Website
Webflow is a wonderful tool for those who want to build a website to harbor their hobbies and interests.
It’s perfect for those who love customization but have no need to learn code otherwise. Since it’s free to use as a starter, it’s certainly worth a shot to see if it’s right for you.
Not sure whether to use WordPress or Wix for your next site? Let's find out their differences.
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Autumn Smith is a content writer with a background in marketing and a passion for tech, hobbies, and recreation.
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Contacting Wix by Phone
Wix offers phone support in English, French, German, Hebrew, Italian, Japanese, Portuguese, Russian and Spanish. Make sure you are logged in from a computer and click below to request a callback.
Callback Operating Hours
Monday-Friday 9AM-6PM GMT+1 (24/7 in select categories)
Sunday-Thursday 8AM-9PM, Friday 8AM-2PM GMT+2
Monday-Friday 8AM-5PM GMT
Monday-Friday 8AM-8PM JST
Monday-Friday 8AM-5PM GMT
Categorizing your issue saves time by directing you to a specialized Customer Care Expert.
- We offer email support for Korean tickets. Callback services are not yet available in Korean.
- Charges for phone support may be applied by your local phone provider.
- Wix cannot accept payment over the phone due to PCI Compliance, because all phone conversations with Wix Customer Care are recorded and monitored.